Top 7 Consumer Questions to Planet Fitness Customer Support

Planet Fitness reviews - 1865

Planet Fitness rating* - 2.4⭐⭐

There are many Planet Fitness questions from consumers, and we have worked hard to pull together the answers to the most common questions. Most Planet Fitness consumer questions are about the company’s billing practices, rates, and rules for memberships, and the facilities and amenities available in the gyms. We dug through the PlanetFitness.com FAQs and Terms of Service to find answers directly from the company.

• How do I stop unauthorized charges from Planet Fitness?
• Why does it need access to my bank account?

Joining a gym like Planet Fitness is a monthly commitment that comes with a monthly price tag. It’s good to investigate where and how you spend your money and to read what others have said about the company and their practices.

Planet Fitness complaints and reviews should give you a great idea of what to expect with a membership at the gym. And if you have a question to Planet Fitness, you are welcome to ask it on the Planet Fitness Q&A section on the PissedConsumer website or place a call to Planet Fitness via the Customer Service page.

How Do I Stop Unauthorized Charges from Planet Fitness?

The Planet Fitness Billing FAQ page directs all billing questions to the storefront locations. The company answers this popular complaint by encouraging customers to talk to representatives at the gyms about billing questions.

Planet Fitness FAQ section also reminds customers to review their membership agreements that may include more information about their billing practices. Membership agreements and payment information is available online through the Planet Fitness account management.

The fine print on individual membership agreements is important as it often outlines the specific terms that may not be clear in promotional offers. One PissedConsumer.com user discovered this and left a Planet Fitness review #202116.

“…I signed up for a one month trial membership, which the salesman was explicit in telling me that there was no long-term obligation beyond one month back in September 2006 at Planet Fitness High Point, NC…”

He continues… “I came to find out that they had actually signed me up for a month to month membership with no definitive termination date, despite what I was told by the staff member… Planet Fitness had charged me $10 a month for 52 months and I had never even set foot in the gym and was not even in the same state!...”

If you'd like to dispute unauthorized charges from Planet Fitness, you can find the company toll-free phone numbers, email address, and headquarters address on PissedConsumer.com.

Why Does Planet Fitness Need Access to My Bank Account?

Planet Fitness consumers’ questions often center on the gym’s billing process. In the Billing FAQ section of the Planet Fitness website, the company explains its position on checking account access. According to the site:

“The method in which members are able to pay for their monthly membership varies by location, but many Planet Fitness clubs accept payment through checking accounts only. We require an Electronic Funds Transfer (EFT) through checking accounts for your convenience: This allows us to be able to continue your membership without interruption or the hassle of updating your payment information if your credit cards are lost/stolen, invalid or expired.”

If you have any questions about payment options, you can contact the company Planet Fitness customer support team via the PissedConsumer Customer Service tab.

Find out answers to other top 5 Planet Fitness FAQ.

By Rebecca Garland
Business and Education Expert
Rebecca Garland, M.S. is a business and education writer. She holds secondary teaching certifications in six areas, has a degree in Business, and earned a Master’s degree in Library and Information Science. As an expert, Rebecca has been working with international clients since 2005.