PlentyOfFish users are asking many questions related to issues they face with logging in to their account, signing up, canceling their subscription, getting a refund, and other problems, like whether their profile will appear on “Viewed me” if they delete it and such.

We have gathered the most frequently asked consumers’ questions and tried to answer them with the information gained from credible sources and, of course, the PlentyOfFish (POF) official website.

7 Most Common Questions about PlentyOfFish

Most common questions to PlentyOfFish

1. What should I do if I can’t log in to my PlentyOfFish account?

Being unable to access their account is the most intense PlentyOfFish complaint users have left on the Pissed Consumer website and other forums. According to the POF Help Center, in case you can’t access your account because you have forgotten your username or password, you may try to log in with your email address or follow the process to reset your password (if you cannot remember your password).

How to reset POF passwordNo copyright infringement intended. All rights belong to:https://www.pof.com/getpassword.aspx

There is also a possibility that the password you have used does not follow the standard password regulations. Try creating a password that is long enough (at least 8 characters) and includes one capital letter and one number in it.

What to do if I can't log in to my PlentyOfFish accountNo copyright infringement intended. All rights belong to:https://forums.plentyoffish.com/datingPosts16652445.aspx

Now, if you have requested for the POF password recovery email and you have not received it, it is vital that you make sure your email provider does not block POF emails. Look for them in your SPAM folder and move them to your inbox or click on the “Not Spam” option.

Also, double check that you have entered the right email address – the one you used to sign up with POF.

“To ensure you receive POF’s emails:
• Add donotrespond@pof.com to your Address Book.
• Never click on Report Spam on any POF emails.”

2. How do I delete my PlentyOfFish account?

Under Profile section of the POF Help Center, to delete your account (whether upgraded or not), you only need to go to “Delete Account” tab, scroll down, and choose the last option (see screenshot below).

How to delete POF accountNo copyright infringement intended. All rights belong to:https://www.pof.com/deleteaccount.aspx

Once clicked, the link will take you to a screen that will ask you to type in your username, password, and reason for wanting to opt out.

3. How can I cancel my POF subscription?

The Plentyoffish answers found in POF Help Center and the information provided on its website do not clarify the steps to take to cancel your membership. However, there is credible information found online to answer this Plentyoffish question.

For Android users

If you are using a mobile device to access POF, then the procedure to cancel your POF subscription is slightly different, depending on whether you are using an Android or iOS device.

ow to cancel POF subscription

For iPhone & iPad users

According to Apple Support, to cancel your POF membership on your iPhone or iPad, go to “Settings”> “iTunes & App Store”. Then, tap on your Apple ID (you will find it at the top of the screen, then “View Apple ID” and “Subscriptions”.

Find the PlentyOfFish membership and tap on it. You will be provided with a menu that lists an option to cancel your monthly subscription. Touch it and you are done.

For iMac users

iMac users should open iTunes, then sign in with their Apple ID, choose “Account” (from the menu bar) > “View Account” > “Settings” > “Subscriptions” > “Manage”. When you find your POF subscription, click on it, then “Edit” and “Cancel Subscription”. You can expect your membership to stop at the end of the billing cycle at the time you have canceled it.

By Phone or Email

You may request the cancellation of your membership by calling 1-877-910-4167 or email csr@pof.com. You will be asked to provide private information like your full name, address, email, and date of birth, plus your billing address, username, and phone number if you are emailing them.

In the latter case, you will be sent a follow-up email that will confirm the cancelation.

4. How do I report a fake PlentyOfFish profile with my picture/username?

If you have a POF account, you may report a user that is violating the platform’s Terms & Conditions by logging in to your account, go to the fake profile, and click on the Report User link. There is one such link at the bottom of every profile on POF. This is the same with both desktop and mobile users.

The only difference is that when you are using your smartphone to report an account, you will find the Report User option in the Menu section (look for the report option in the drop-down menu).

“If you do NOT have an account on POF: Please email your report to csr@pof.com and include the details of your report. Please don’t forget to provide the exact username or a web link to the profile in question.”

How to report a fake PlentyOfFish accountNo copyright infringement intended. All rights belong to: https://www.pof.com/HelpCenter/helpCenter_reportUser.aspx#report

5. How can I pause my PlentyOfFish account?

You can hide your profile so that it does not appear in search results, either basic or advanced. However, according to POF Help Center, some activity of yours will still be visible to following users, such as who has contacted you after you have hidden your profile, who messaged you, and who is on your favorite list, along with who uses the Username Search to search your username.

“ ...To hide your profile: Click Edit Profile. Under the tabbed menu, click the link next to: "To hide your profile from others, click here"

How to hide a POF accountNo copyright infringement intended. All rights belong to: https://www.pof.com/HelpCenter/helpCenter_hideProfile.aspx

6. Why am I unable to continue conversations on PlentyOfFish with others?

There is a good chance that you have been reported by another user, which has resulted in having your account either deleted or flagged for review until further notice. According to the terms and conditions of the POF platform, a user may be reported for 7 different reasons.

Why can I report a user on PlentyOfFishNo copyright infringement intended. All rights belong to: https://www.pof.com/HelpCenter/helpCenter_reportUser.aspx#report

If this is not your case, then the Conversations sub-category of the Messages section at POF website mentions that it may just be, either because the message contained inappropriate content (hence, the message is blocked).

Or you are using the Send Quick Reply function instead of the Reply one, which redirects you to a messaging board with several more options.

Another reason has to do with the recipient’s settings rather than something you did wrong.

“ The recipient has mail settings that restrict you from contacting them. There may be restrictions you cannot see listed on their profile. POF will show you a message if this is the case.”

Also, note that some of your personal preferences when using the website may prevent you from contacting a portion of users.

“The recipient has blocked users who are looking for Intimate Encounters from contacting them. Once you have contacted users who are looking for Intimate Encounters, you are restricted from contacting members who have this restriction in place. This feature cannot be reset.”

Why can't I send messages on POFNo copyright infringement intended. All rights belong to: https://www.pof.com/HelpCenter/helpCenter_inbox.aspx

7. How can I ask POF for a refund for charges I have not authorized?

According to POF’s Terms of User Agreement, different rules apply to EU and American POF users. The first can request a subscription refund within 14 days after their membership has begun while those living in 10 American states can file a refund claim within 3 business days after their subscription started.

“For POF subscribers residing in Arizona, California, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio and Wisconsin, the terms below apply:
You may cancel your subscription, without penalty or obligation, at any time prior to midnight of the third business day following the date you subscribed.”

How to get POF refundNo copyright infringement intended. All rights belong to: https://www.pof.com/terms.aspx

If you are an Android user, you should contact csr@pof.com.

“You may also mail or deliver a signed and dated notice which states that you, the buyer, are canceling this agreement, or words of similar effect.”

“Please also include the email address associated with your account along with your order number and username. This notice shall be sent to: POF, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA (in addition, Ohio users may send a facsimile to 214-853-4309).”

Besides this PlentyOfFish Q & A section, you may also go through resolved issues on the POF review page.  You can contact the company directly using our PlentyOfFish Contacts tab.

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While every effort has been made to ensure the accuracy of this publication, it is not intended to provide legal, medical, accounting, investment, or any other professional advice as individual situations will differ and should be discussed with an expert and/or lawyer.

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