PlentyOfFish users are asking many questions related to issues they face with canceling their subscription, getting a refund, and other problems, like whether their profile will appear on “Viewed me” if they delete it and such.
We analyzed POF reviews on pissedconsumer.com and have gathered the most frequently asked consumers’ questions like what to do if you can’t log in to your PlentyOfFish account, how to delete the POF account, how to contact PlentyOfFish customer service etc. and tried to answer them with the information gained from credible sources and, of course, the POF official website.
7 Most Common Questions about PlentyOfFish
- What should I do if I can’t log in to my PlentyOfFish account?
- How do I delete my POF account?
- How can I cancel my subscription?
- How do I report a fake profile with my picture/username?
- How can I pause my pof.com account?
- Why am I unable to continue conversations on with others?
- How can I ask for a refund for charges I have not authorized?
1. What should I do if I can’t log in to my PlentyOfFish account?
Being unable to access their account is the most intense PlentyOfFish reviews users have left on the Pissed Consumer website and other forums. According to the POF Help Center, in case you can’t access your account because you have forgotten your username or password, you may try to log in with your email address or follow the process to reset your password (if you cannot remember your password).
There is also a possibility that the password you have used does not follow the standard password regulations. Try creating a password that is long enough (at least 8 characters) and includes one capital letter and one number in it.
Now, if you have requested for the POF password recovery email and you have not received it, it is vital that you make sure your email provider does not block pof.com emails. Look for them in your SPAM folder and move them to your inbox or click on the “Not Spam” option.
Also, double check that you have entered the right email address – the one you used to sign up with POF.
“To ensure you receive POF’s emails:
• Add email@example.com to your Address Book.
• Never click on Report Spam on any POF emails.”
2. How do I delete my pof.com account?
Under Profile section of the company's FAQs, to delete your POF account (whether upgraded or not), you only need to go to “Delete Account” tab, scroll down, and choose the last option (see screenshot below).
Once clicked, the link will take you to a screen that will ask you to type in your username, password, and reason for wanting to opt out.
3. How can I cancel my POF subscription?
The answers found in POF Help Center and the information provided on its website do not clarify the steps to take to cancel your membership. However, there is credible information found online to answer this Plentyoffish consumer question.
For Android users
If you are using a mobile device to access POF, then the procedure to cancel your PlentyOfFish subscription is slightly different, depending on whether you are using an Android or iOS device.
For iPhone & iPad users
According to Apple Support, to cancel your POF membership on your iPhone or iPad, go to “Settings”> “iTunes & App Store”. Then, tap on your Apple ID (you will find it at the top of the screen, then “View Apple ID” and “Subscriptions”.
Find the PlentyOfFish membership and tap on it. You will be provided with a menu that lists an option to cancel your monthly subscription. Touch it and you are done.
For iMac users
iMac users should open iTunes, then sign in with their Apple ID, choose “Account” (from the menu bar) > “View Account” > “Settings” > “Subscriptions” > “Manage”. When you find your pof.com subscription, click on it, then “Edit” and “Cancel Subscription”. You can expect your membership to stop at the end of the billing cycle at the time you have canceled it.
By Phone or Email
You may request the cancellation of your membership by calling PlentyOfFish customer helpline 1-877-910-4167 or contact POF customer support by email firstname.lastname@example.org. You will be asked to provide private information like your full name, address, email, and date of birth, plus your billing address, username, and phone number if you are emailing them.
In the latter case, you will be sent a follow-up email that will confirm the cancelation.
4. How do I report a fake www.pof.com profile with my picture/username?
Based on the information found in PlentyOfFish FAQs, if you have a POF account, you may report a user that is violating the platform’s Terms & Conditions by logging in to your account, go to the fake profile, and click on the Report User link. There is one such link at the bottom of every profile on pof.com. This is the same with both desktop and mobile users.
The only difference is that when you are using your smartphone to report an account, you will find the Report User option in the Menu section (look for the report option in the drop-down menu).
“If you do NOT have an account on POF: Please email your report to email@example.com and include the details of your report. Please don’t forget to provide the exact username or a web link to the profile in question.”
5. How can I pause my PlentyOfFish account?
You can hide your profile so that it does not appear in search results, either basic or advanced. However, according to POF FAQ, some activity of yours will still be visible to following users, such as who has contacted you after you have hidden your profile, who messaged you, and who is on your favorite list, along with who uses the Username Search to search your username.
“ ...To hide your profile: Click Edit Profile. Under the tabbed menu, click the link next to: "To hide your profile from others, click here"
6. Why am I unable to continue conversations on PlentyOfFish with others?
There is a good chance that you have been reported by another user, which has resulted in having your account either deleted or flagged for review until further notice. According to the terms and conditions of the POF platform, a user may be reported for 7 different reasons.
If this is not your case, then the Conversations sub-category of the Messages section at POF website mentions that it may just be, either because the message contained inappropriate content (hence, the message is blocked).
Or you are using the Send Quick Reply function instead of the Reply one, which redirects you to a messaging board with several more options.
Another reason has to do with the recipient’s settings rather than something you did wrong.
“ The recipient has mail settings that restrict you from contacting them. There may be restrictions you cannot see listed on their profile. POF will show you a message if this is the case.”
Also, note that some of your personal preferences when using the website may prevent you from contacting a portion of users.
“The recipient has blocked users who are looking for Intimate Encounters from contacting them. Once you have contacted users who are looking for Intimate Encounters, you are restricted from contacting members who have this restriction in place. This feature cannot be reset.”
7. How can I ask POF for a refund for charges I have not authorized?
“For POF subscribers residing in Arizona, California, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio and Wisconsin, the terms below apply:
You may cancel your subscription, without penalty or obligation, at any time prior to midnight of the third business day following the date you subscribed.”
If you are an Android user, you should contact firstname.lastname@example.org for PlentyOfFish customer help.
“You may also mail or deliver a signed and dated notice which states that you, the buyer, are canceling this agreement, or words of similar effect.”
“Please also include the email address associated with your account along with your order number and username.
This notice shall be sent to: POF, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA (in addition, Ohio users may send a facsimile to 214-853-4309).”
Besides this PlentyOfFish Q & A section, you may also go through resolved issues on the POF review page. You can contact the company directly using PlentyOfFish customer service information on our website.
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Litsa is a freelance writer focused on Travel, Cryptocurrency, and Business. Also, she is a Health and Hospitality expert. She has been writing in these fields for more than a decade while her work has appeared on numerous media outlets, including USA Money, Today, and well-respected blogs.
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