If you are looking for a dating website or app to make meaningful connections, and maybe find the love of your life, it is likely that your will come across Plenty of Fish.

Plenty of Fish (POF) is an online dating site that has been in operation since 2003. The site can be accessed via the web or as a dating app that is available on both Apple and Android operating systems. While POF has a free plan, members are required to upgrade to a paid version to access extra features. POF.com is available in 9 languages in countries such as the US, Brazil, France, Spain, Germany, Italy, Mexico, Sweden, Netherlands, and Denmark.

pof logo

Number of POF reviews – 3k

POF rating* – 1.8

Claimed losses – $1.6M

Resolved issues – 10

In this article, we analyze POF reviews on PissedConsumer and other platforms and seek answers to the top POF consumer questions to help you determine whether it is a credible dating site to join.

  1. Is Plenty of Fish good?
  2. How do I delete my POF account?
  3. How to cancel my subscription?
  4. How to contact POF customer service?
  5. How do I get a refund?
  6. Why am I unable to continue conversations with others?

1. Is Plenty of Fish Good?

According to their website, POF prides itself in enabling singles to start new relationships. Plenty of Fish also vouches that its community is made up of respectful and friendly people. We looked into the POF reviews on PissedConsumer and other review websites to find out  ratings and what members’ experiences have been so far.

On PissedConsumer, it has 1.8 stars, on Consumer Affairs it has 2 stars, while on Sitejabber it is rated at 2.9 stars.

On PissedConsumer.com, the top Plenty of Fish complaints are in regards to:

  • Poor customer service.

Several customers complained that they couldn’t reach the Plenty of Fish customer service to have their issues addressed.

  • Unexplained account deletion.

For instance, in Plenty of Fish review #2123325, the customer complained that their account was removed without explanation.

  • Unauthorized billing.

In several reviews, POF members complained that money was taken out of their accounts without their authorization with some cases of unauthorized upgrades reported.

  • Difficulty cancelling accounts.

Some Plenty of Fish complaints show that dissatisfied customers looking to cancel their accounts had difficulty doing so.

  • Difficulty getting refunds.

In some Plenty of Fish reviews, customers complained that they did not get refunded for unauthorized billing even though the customer service representatives promised that the amount would be refunded back to the member’s accounts.

  • Difficulty logging into the Plenty of Fish app account.

Some members complained that the system didn’t accept their user name/email address and couldn’t go through with the account verification process.

  • Being hacked.

Several posters complained that they could not access their accounts yet they were getting notifications about activity on their accounts.

  • Encounter with scammers.

For instance, in PlentyOfFish review #2114968 the reviewer complained that they encountered a guy who solicited $34000 from them.

met a guy on POF and wants me to send him thru a shipping company $34000 ….

…He wants me to send the money and is asking for my home address. stay away…

Furthermore, some reviewers referred to Plenty of Fish scams. For example, in review #1917704, the reviewer alluded to a Plenty of Fish scam citing that POF was creating fake profiles to attract members to the site and have them upgrade in order to make money.

pof customer review

2. How Do I Delete My POF.com Account?

As evidenced by reviews, some members would like to know how to delete POF account. The POF.com terms of service section 9 provides that members who wish to discontinue use of their services can terminate their accounts for any reason.

Here is the procedure provided on the terms of service on how to delete POF account:

  1. Login in to your Plenty of Fish app or website.
  2. Click on the “Help” button at the top of your screen.
  3. From the options presented, click on the “remove profile” button.
  4. Next, click on “Delete your POF profile”.
  5. Provide your username, password, and reason for leaving.
  6. Click on the “Quit/Give Up/ Delete Account” button to confirm your account deletion.

The company reserves the right to terminate or suspend your POF account without a refund if you have violated the terms if service.

pof termination terms

3. How to Cancel My POF Subscription?

The Plenty of Fish cancellation policy is provided on the company’s terms of service page. The Plenty of Fish cancellation policy stipulates that subscriptions purchased on the platform renew automatically until the member cancels. Once cancelled, the member continues to have access to the subscription benefits until the subscription period lapses, at which point the subscription expires. However, cancelling a subscription does not remove the members profile from the platform.

renewing sunscription

There are various ways to cancel your POF subscription. If you are using either the Apple or Android Plenty of Fish App, deleting your app or deleting your profile on pof.com does not cancel your subscription. You have to cancel through the app.

Here is the procedure for cancelling your subscription as provided in section 8a. of the POF terms of service:

Apple Users:

  1. Go to settings.
  2. Under iTunes & App Stores, select your Apple ID.
  3. Views the subscriptions under your Apple ID and click on your POF subscription.
  4. Follow the instructions provided to complete the cancellation.
  5. For further assistance with your Apple POF cancellation, contact the Apple Store customer service.

Google Users:

  1. Launch Google Play Store on your device.
  2. On the menu, select” My Apps” then “Subscriptions”.
  3. Identify your POF subscription and follow the procedure provided to cancel.
  4. For further assistance with your Google POF cancellation, contact the Google Play Store customer service.

Via Web:

  1. Go to POF.com.
  2. Login to your account.
  3. Under the account section, click on cancel subscription.
  4. For further assistance, contact the Plenty of Fish customer service.

pof cancel subscription

Can I pause my POF.com account?

Since account deletion is permanent and irreversible, the dating site advises members looking to temporarily leave the platform to hide or pause their profile instead. Once you hide your profile, it will not appear in search results. However, people who you contact after hiding your profile, people on your favorite list, people who have favorited you, and people who search your username will still be able to view your profile.

Here is the procedure for pausing your account as provided on the POF help center:

  1. Log in to your account.
  2. Select “My Profile”.
  3. Select the “Hide Profile” option.
  4. For further assistance with hiding your account, reach out via the Plenty of Fish contact.

When you are ready to unhide your profile, follow steps above to undo the hide.

pof account pause

4.  How to Contact POF customer service?

POF reviews on PissedConsumer reveal that members attempt to reach the company’s customer service for various issues including difficulty logging into their accounts, seeking refunds, being hacked, and other. However, there are numerous complaints about not being able to get through to the Plenty of Fish customer service representatives. We did research to find out how you can contact POF.

The website provides answers to the top consumer questions in regards to subscriptions, billing, account, profile, and other features on their help center. However, if you cannot find a solution to your issue on the FAQs, reach out via the Plenty of Fish contact form.

On the Apple and Google POF apps, click on the help button. You could also send an email to: csr@pof.com. Alternatively, you can send a direct message via their social media pages.

What should I do if I can’t log in to my Plenty of Fish account?

Being unable to log in to their accounts is one of the most common POF complaints on PissedConsumer and other review platforms. According to the Plenty of Fish help center, you can reset your password to resolve the issue. By clicking on the forgot password/username button, a password reset link will be sent to the email you used to sign up for your account.

Check your scam folder if you can’t find the reset email in your inbox after a few minutes. To ensure you always get your reset links whenever you need them, save donotrespond@pof.com to your address book.

How do I report a fake profile with my picture/username?

 According to the POF help center, you can report a member who is using your picture or user name by going to that person’s profile and selecting “Report Profile”. For better assistance, provide the reason why you are reporting the profile and then submit.

report member

5. How Do I Get a Refund on Plenty of Fish?

The POF reviews indicate that most members who seek refunds do so as a result of unauthorized charges on their accounts. Other POF complaints indicate that some members would like a refund on their subscription as the upgrade did not deliver on its promise of quality connection.

We checked out the Plenty of Fish refund policy to find out what it stipulates. On their Terms of service, section 8d states that all purchases on the website are final and nonrefundable. In addition, POF does not offer refunds or credits offered for partially used subscriptions. However, there are jurisdictional exemptions on the Plenty of Fish no-refunds policy.

Members residing in Arizona, Illinois, Iowa, Minnesota, Connecticut, New York, North Carolina, Ohio, Winscoin, and Rhode Island have the right to cancel their subscription without penalty before midnight of the third business day from the day they subscribed. On the other hand, members residing in the EU are entitled to a full refund within 14 days from the day the subscription starts.

For the purchases made via the Apple app you can seek a POF refund by going to your ITunes & App Store, under the relevant Apple ID, go to “Purchase history”. Identify the particular payment and “Report a Problem”. Alternatively, you can request for a POF refund on https://getsupport.apple.com.

For purchases made via www.pof.com, contact the POF customer service.

pof refunds

6. Why Am I Unable to Continue Conversations on POF with Others?

There is a good chance that you have been reported by another user, which has resulted in having your account either deleted or flagged for review until further notice. According to the terms and conditions of the POF platform, a user may be reported for 7 different reasons.

Why can I report a user on PlentyOfFish

If this is not your case, then the Conversations sub-category of the Messages section at POF website mentions that it may just be, either because the message contained inappropriate content (hence, the message is blocked).

Or you are using the Send Quick Reply function instead of the Reply one, which redirects you to a messaging board with several more options.

Another reason has to do with the recipient’s settings rather than something you did wrong. “ The recipient has mail settings that restrict you from contacting them. There may be restrictions you cannot see listed on their profile. POF will show you a message if this is the case.”

Also, note that some of your personal preferences when using the website may prevent you from contacting a portion of users.

Why can't I send messages on POF

Plenty of Fish or POF has been around for 17 years now. Members can either use the free version or upgrade to a paid version. While, it offers members convenience in finding love, the numerous POF complaints on PissedConsumer and other review sites cannot be ignored. The top complaints are in regards to poor customer service, being hacked, inability to login in, unexplained account deletion, unauthorized charges, and difficulty seeking refunds.

Have you been a member at the Plenty of Fish dating site? Share your experience and leave a review.

Write review

Besides this you may also leave your questions at the  POF Q & A section or go through resolved issues on the POF review page.  You may also reach out to the company using PlentyOfFish message form.

Freelance Writer

By Winnie
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

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Legal disclaimers:

1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.