Camping World, one of the largest US-based RV companies, is famous for its extensive range of recreational vehicles (RVs), parts, accessories, and RV services. However, some reviews suggest that customers may occasionally have unpleasant experiences with its products and services.
Below is an overview of Camping World according to consumers’ ratings and reviews on Pissedconsumer.com.
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Number of Camping World reviews – 3.8K |
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Camping World rating* – 1.8⭐⭐ |
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Claimed losses – $11.6M |
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Successful calls – 6%/781 |
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Resolved issues – 36 |
Key Insights
- Camping World has been in business for 58 years and has grown to over 250 locations in the USA.
- For inquiries or issues, contact Camping World customer service at the specific location for prompt assistance.
- Some of the top Camping World complaints include difficulty reaching phone support, unhelpful customer service responses, and technicians not adhering to scheduled repair time.
This article provides you with essential information to help you determine if Camping World RVs and products are worth buying. You’ll also find details on how to contact Camping World customer service in case of questions.
Is Camping World a Good Company?
In this section, we researched Camping World’s history, ownership, and customer ratings to establish its credibility.
Who owns Camping World
Currently, Camping World is a publicly-traded company, which means that it is owned by investors who have bought the company’s shares.
While many independent investors have put their money in the company, a few own the lion’s share of Camping World. These include Marcus Lemonis, the current CEO and Chairman of the company, Crestview Partners (a private equity firm), and institutional investors such as Abrams Capital Management, LP, The Vanguard Group, and Blackrock Inc among others.
CampingWorld.com was founded in 1966 by David Garvin. In 1997, he sold the company to Good Sam Enterprises. In 2016, Good Sam Enterprises launched an IPO that raised an initial $251 million. Good Sam Enterprises still oversees the operations of Camping World. In 2022, the American company had a total global revenue of nearly $7 billion.
Camping World reviews and ratings
Buying an RV is expensive and a long-term investment. As such, customers are keen to establish if Camping World RVs are reliable and whether the company’s policies are favorable.
According to their website, CampingWorld.com positions itself as a premier first-stop shop for everything RV. They promise customers excellent customer service and savings on various products and services.
We looked through Camping World reviews and ratings on various platforms to establish if customers were satisfied.
As of the date of writing this article, Camping World has a 1.8-star rating out of a possible 5. Most reviewers are dissatisfied with over 82% rating it negatively. 57% of customers suggested that the company should improve its customer service, with 18% of customer calls being about staff. Moreover, 64% of reviewers said that they would not use the company for similar services or products again.
Camping World complaints depict the most common problems with popular RV brands. They are about:
Poor customer service
Characterized by:
- difficulty getting through on the Camping World phone numbers,
- unhelpful responses by Camping World customer support representatives,
- failure by technicians to follow through with scheduled repair time.
For example, in one of the Camping World reviews, the customer complained saying:
We can never get anyone to call us back from your service department and weve been leaving messages to speak with a sales manager for weeks and no call back.
Unfair and unclear warranty terms
Some customers complained that they had been told that the Camping Word warranty covered certain parts. However, when there was damage on the said parts, and they contacted Camping World to make a claim, they were told that the parts were not covered.
This is evidenced by one of the Camping World customers. The reviewer explains that during the buying process, they asked their sales agent if the extended warranty would cover the awning, and he verbally confirmed that “it will cover the Arms for the awning.”
A few months later, the awning arms became damaged. When they contacted the service department, they were informed “the extended warranty does not cover any damage to the awning.” The reviewer was frustrated and stated:
to look us in the face and straight lie in order to us to pay extra for a extended warranty is shady!
Poor quality of products
Some customers complained that their Camping World RV arrived with some parts defective or worn out. Others reported that after one year of purchasing their trailer, the water pump and the refrigerator weren’t working.
One Camping World complaint exemplifiessome of the issues customers often complain about, including faulty RVs, poor customer service, and long repair times.
How Can I Contact Customer Service?
There are several ways you can contact Camping World customer service, including via phone, email, live chat, and social pages.
The following Camping World phone numbers are provided on their contact us page:
- Customer service: 1 (888) 626 – 7576 (Open Monday to Friday between 8 am and 9 pm ET).
- Marcus VIP phone number: 1 (866) 232 – 8960.
To reach out via the Camping World customer service email, fill out the contact form provided on the Help & Support page. To initiate a live chat, click on the icon on the right-hand side of each page or the top-right-hand corner of the home page. Live chat support is open at 8 am and 9 pm ET.
CampingWorld.com has social media presence on Facebook, Twitter, Instagram, Pinterest, LinkedIn, and YouTube. The Camping World customer support representatives are highly engaged on Facebook and Twitter, where they respond to customer comments and questions promptly.
The most effective method for reaching out to Camping World customer support on the social pages is sending a direct message that provides as much detail as possible about your issue.
Additional contact information is provided on their Facebook about page. It includes an alternative Camping World phone number (1-866-873-5550) and email (csteam@campingworld.com).
How Many Camping World Locations Are There?
According to their website, the company started with a single store and has grown nationwide. There are over 250 Camping World locations across 42 states in the US. A “Find Store” feature on www.campingworld.com enables you to find a Camping World location nearest to you. Customers can also buy RV parts and camping accessories via email or mail order.
The service centers are home to over 100 collision centers and 2500 bays. They are serviced by over 1,850 technicians who offer technical advice, service, and repairs and help you find hard-to-find parts.
If you want to make an inquiry or have an issue, it is best to contact Camping World customer service at the specific location you bought from or want to buy from for prompt assistance. Unfortunately, Camping World complaints indicate customer dissatisfaction with customer service and products across different locations.
What Does Camping World Sell?
According to their website, CampingWorld.com is the largest RVs and RV accessories retailer. They also sell a wide range of camping products and accessories and provide RV and camper-related services. Their website offers thousands of RV, camping, towing, and outdoor living products. They also sell used and new RVs.
They provide exclusive discounts for customers who join the Good Sam Club RV membership. These include Camping World coupons, extended warranties, specialized RV insurance, loans, and discounts on nightly camping fees at the various Good Sam campgrounds and RV parks. Members also enjoy fuel discounts at Camping World locations such as Pilot Flying J.
To make an order, shop the range of products on www.campingworld.com. You can also contact Camping World customer service by phone or email to make your order.
Orders made online can be paid for easily and safely at checkout using American Express, Visa, MasterCard, Discover, and PayPal. On the other hand, orders placed over the phone or using the catalog can be paid by mailing a money order or check to Camping World.
To follow up on your order, write to the Camping World customer service email or call their main phone number. According to their FAQs, call customer service on 1-866-450-4739 between 6 am-9 pm MST if your items arrive damaged. The boxes and packaging should be intact as you await further instructions.
Contact CampingWorld.com through email, phone, or live chat to sell your used RV. You can also fill out the sell your RV form on www.goodsam.com. Provide your personal and RV information on the fields provided on the form. Camping World either co-signs your RV or sells it to the Good Sam network of RV dealerships.
Where Can I Buy a Camping World Gift Card?
Campingworld.com has a dedicated page where you can buy a gift card.
There are options for a physical gift card and a digital e-card. Both can be used for online and in-store purchases at the various Camping World locations. They can also be used to buy merchandise at Overton’s and Gander Outdoors.
The e-gift cards are delivered instantly through the Camping World customer service email. On the other hand, the physical gift card is mailed to the address you provide upon signing up in 7-10 business days.
The process of buying a gift card is easy. Choose between a physical and e-gift card. Follow the prompts and provide the required information. Select the desired amount and quantity of gift cards. Your gift card will be ready for shipping or sent to your email.
There is a feature to check your Gift card balance on the page. Simply provide your Camping World gift card number and gift card pin. If you encounter any issues with your gift card, call the Camping World phone number for assistance.
Is Camping World Worth It?
Customers who are satisfied with Camping World like that it offers a wide range of RVs and RV accessories and numerous locations. Despite its pros, reviews on PissedConsumer.com point to such issues as poor customer service, difficulty making claims on your warranty, and poor product quality when dealing with the company.
What has been your experience with Camping World? Comment below or leave a review on Pissedconsumer.com.
*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.
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