Best Answers to DoorDash Questions from Community Members

How has your experience with DoorDash been so far? Is the merchant safe? What are they doing to ensure both Dashers and consumers are kept safe with the COVID-19 pandemic? How can you increase your income during these difficult times by becoming a Dasher? All these questions will be answered here, along with concerns related to red card issues, and many more.

Number of DoorDash reviews – 21.7K

DoorDash rating* – 1.9⭐⭐

Claimed losses – $3.4M

Number of resolved issues – 63

Number of successful connections – 30%

We have researched the recent DoorDash complaints voiced by consumers from "dashers" and those delivering for the company to answer the most common questions. Read on to do a due diligence of what to expect before getting into a deal. You can always consult the Doordash customer service for further details and issues.

How COVID-19 Has Influenced the DoorDash Business?

Food delivery has taken a serious blow with Coronavirus (COVID-19) outbreak 2020 forcing the world to adjust the way they were living and doing business. Food delivery is now becoming a permanent component of the changing landscape and is rapidly growing by the day. More and more restaurants and eateries are now considering building out their own delivery operations. Where this shift leads is still to be seen.

When it comes to DoorDash, in particular, the company is experiencing longer-than-normal wait times due to the Coronavirus (COVID-19) pandemic, according to their help page. To help combat the side effects of coronavirus (COVID-19), the merchant implements the following:

• COVID-19 Financial Assistance program.
• Reduction of commission by 50% scheme.
• Dashers Priority Access program.
• #OpenForDelivery Campaign.

Meanwhile, there are many questions raised as to their service, and we’re about to discover them.

The Most Common Questions to DoorDash from Dashers and Customers

• How to become a driver?
• How to quit Doordash?
• How do I contact customer service?
• Is Doordash safe?
• Where is my payment?
• Why have my DoorDash ratings dropped?
• How do I replace my red card?
• Can I dash without my red card?
• What do I do if my red card is declined?
• How do I sign up for their service?
• How do I get a refund?
• How do I use credits?
• Why did they charge me an additional fee on my bill?

How to Become a DoorDash Driver?

One of the most commonly asked questions relates to becoming a DoorDasher, and how much money does DoorDash pay.

Working for DoorDash begins with signing up for the company. You will be asked to provide your email address, then your phone number, and zip/postal code. Once provided, you will be redirected to an online form that you will need to complete to create your DoorDash account. After 1-2 weeks, your account will be fully activated and you’ll become a DoorDash driver.

Here is the drill involved to start Dashing as a new DoorDash driver:

• Use your DoorDash driver login credentials to access the platform.
• Tap “Dash Now” to begin receiving order in your area or set your own times by selecting “Schedule” if you wish to work at a later time.
• Hit “Accept” once you see an order that you’d like to deliver and get the details.
• Expected payments are deposited to your account once a week (you can check the “Earnings” tab in the DoorDash app for information).
• After completing an order, you will receive a rating, and you also must receive DoorDash reviews that keep your overall rating above 4.2.

Now, many DoorDashers ask “how much money does DoorDash pay”? According to their Help Center, the base DoorDash salary to Dashers ranges from $2-$10/delivery, and depends on factors like the distance and order desirability. However, you can add to your DoorDash salary through the various promotions of the company features, such as the weekly Challenge Bonuses and Peak Pay promos. Plus, any tips that the client may add to their order (the option is available at checkout) are also yours.

As to DoorDash Dasher support during COVID-19, the company features a Covid-19-related Resource Center, where you can find useful information about how to stay safe while doing your job.

How to Quit Doordash?

If you are no longer interested in working for DoorDash, you will need to:

• Remove all of your shifts.
• Communicate with the DoorDash Dasher Support to initiate the account deactivation process.

There is no need to use a DoorDash phone number to have your account deactivated or reactivated. However, you might use it to share your DoorDash complaints. Note that your DoorDash reviews/ratings will also be deleted from the platform.

To stop receiving delivery and other DoorDash-related notifications, do the following:

• Uninstall the application from your smartphone.
• Click on a DoorDash email and click Unsubscribe (you will find the option at the bottom of the email).
• Reply to text messages with “STOP”.

How Do I Contact Doordash Customer Service?

You can use our platform to access all available DoorDash customer service options. Among the provided ways to communicate with a DoorDash Support staff member are:

• Toll-free DoorDash phone number.
• Customer service DoorDash phone numbers (four options).
• DoorDash customer support email address.
• Online chat.

You will also have the chance to read DoorDash reviews, where consumers share their experience with the company and also provide solutions/answers to other people’s concerns or problems based on their personal experience. These DoorDash reviews, therefore, provide a great alternative to have a question answered without even needing to call or email the DoorDash customer support agent.

Is Doordash Safe?

According to DoorDash reviews from Dashers posted on platforms like Quora, working for the company does not entail any risk. DoorDash has also initiated a financial assistance program (up to 2 weeks of sick leave) for its Dashers that have either been diagnosed with or quarantined due to COVID-19 while also providing Dashers with supplies, such as wipes, gloves, and hand sanitizers. The organization also prompts its customers to default to no-contact deliveries. At the same time, they have taken responsibility to inform local health officials and those that may have been impacted from a potential COVID case if DoorDash.com becomes aware of such a case.

Now, when it comes to the safety of transactions made via the app, we have received several DoorDash reviews from consumers who don't know how to delete an account. For instance, in this review #1076631, the reviewer is concerned about the fact they cannot figure out a way to delete their DoorDash account (hence, the personal details shared there).

Some DoorDash complaints also had to do with issues like orders being charged but not delivered and canceled orders that have not been refunded. In any case, you should definitely contact the DoorDash customer support department and speak with a company agent to help resolve your issue.

Where Is My DoorDash Payment?

According to the DoorDash FAQs, the company pays dashers once a week through direct deposit.

Dashers can set up direct deposit through the Dasher app following the steps below:

1. To set up direct deposit, launch the "Dasher" app.
2. Go to the "Earnings" tab.
3. Tap the red bank symbol at the top right of your screen fill out your bank information:
   • Your name on bank account;
   • Your social security number (SSN);
   • Your bank's routing number (9-numeric digits long, enclosed by dots);
   • Your bank account number (usually 10-12 numeric digits long);
   • If you have checks, you can find your bank routing and account number using the example below.

   

4. Tap "Submit Bank Details".

Dashers can also set up to be paid daily for a small fee. In the U.S., dashers can sign up for Fast Pay on the DoorDash Help center web page.

No matter how simple these steps might be, there are DoorDash complaints from Dashers who have faced issues with their payments. For instance, in this video with a DoorDash review on PissedConsumer.com, the reviewer addresses the problem saying that the company still hasn’t paid her.

Why Have My DoorDash.com Ratings Dropped?

The DoorDash website explains that Dasher ratings can fluctuate for various reasons. Dasher ratings are dependent on three metrics: customer ratings, acceptance rates, and completion rates.

The customer rating is based on your most recent 100 customer ratings. Customers rate their delivery experience on a scale of 1 to 5 stars.

A dasher's acceptance rate is the percent of deliveries the driver accepted out of the last 100 opportunities they received.

The completion rate is the number of completed deliveries divided by the number of accepted opportunities.

Dasher ratings can drop if they make a habit of declining deliveries or if dashers unassign themselves after accepting a delivery.

How Do I Replace My DoorDash Red Card?

According to the doordash.com FAQs, dashers can replace Red Cards by either going to their local DoorDash store or by ordering one from the DoorDash website for free.

Can I Dash Without My DoorDash.com Red Card?

The doordash.com website states that dashers can dash without their Red Cards by using their own credit cards, adding that the company will reimburse such transactions. Dashers must submit information regarding the transaction on the company's Help Form.

What Do I Do If My DoorDash Red Card Is Declined?

The company website states that dashers should contact support immediately if their Red Card is declined for any reason. In the iPhone app, click on the help button in the top right corner. On Android phones, click the "?" in the right corner. Explain the situation and support will help fix the problem right away.

Dashers can also contact DoorDash customer service by submitting a form on the company's website.

How Do I Sign up for DoorDash Service?

Signing up for delivery is easy. Simply go to DoorDash.com and enter your delivery address. If there is a DoorDash office or participating restaurants in your area, you can place an order.

How Do I Get a DoorDash.com Refund?

According to DoorDash’s terms, the company is under no obligation to offer refunds on orders that were completed and delivered. The company also states that they may issue refunds at their "sole discretion."

Some PissedConsumer posters have shared their DoorDash reviews, complaining about their struggle to get a DoorDash refund. According to the DoorDash refund policy (section 11. Payment Terms of the company Terms & Conditions), any charges customers pay for delivered and completed orders are non-refundable. In this case, the company does not have to offer credits or refunds. However, it is possible to get some money back (or all of it) if the merchant decides you are entitled to them.

This leaves room for a refund claim to be filed when an order has not been completed or delivered. For such instances, it is best to contact a DoorDash Customer Service rep for guidance and support.

How Do I Use www.doordash.com Credits?

According to DoorDash's customer support center, DoorDash credits or promotional codes can be applied to an order after it is placed.

Why Did DoorDash Charge Me an Additional Fee on My Bill?

DoorDash Customer Help Center states on its blog that it charges customers for: the price of their food, any local taxes, a delivery fee, a service fee, and an optional Dasher tip. The service fee is the company’s way of "breaking out existing fees that were previously built in to menus and providing more information about how orders are priced." The company adds that the service charge should not greatly impact the overall price of placing an order through www.doordash.com.

DoorDash seems to be trying to keep up with whatever is happening in the world right now. This shows a vision that goes beyond just making profit. However, as with every company in the online and offline world, things may go south. Companies that respect themselves and their customers are always on the lookout for consumers’ reviews as a means to better their services and provide more quality.

So, remember that your opinion matters. Plus, it can provide insight to other people facing the same problem (or having the same question you once had) find a solution. Feel free to voice your concerns or personal experience on PissedConsumer.com and contribute to this effort to become a better version of ourselves, on a personal and professional level.