Is DoorDash Worth It? Top Customer and Driver Questions Answered

With the numerous options for food delivery services, you may be wondering which one to go with. One of the pioneers in the industry is DoorDash, which has expanded from student-founded food delivery to grocery and convenience store shopping and delivery. However, consumers ask: Is  DoorDash worth it?

According to recent research, Doordash is the leading online food delivery company in the United States with a 67% market share. However, does its popularity vouch for its reliability? Is Doordash safe?

In this article, we answer the top Doordash questions. We also highlight common consumer issues based on customer reviews left on PissedConsumer.com.

Number of DoorDash reviews – 26.8K

DoorDash rating* – 1.8⭐⭐

Claimed losses – $5.4M

Successful calls – 28%/330K

Number of resolved issues – 137

Key Insights

• While some customers like the convenience offered by DoorDash, most reviewers on PissedConsumer.com are dissatisfied with its delivery and customer service.
• The first line to contact DoorDash customer service is through the consumer and dasher help centers. You can also get in touch with support representatives via phone numbers and in-app chat.
• If you have issues with your order and would like a refund, DoorDash will assess your situation and determine if it qualifies for issuing a refund or credit.

Is DoorDash Worth It?

Some of the top Doordash questions are: What is Doordash and who owns Doordash?

Doordash is an online food ordering and delivery company founded in October 2012 by Tony Xu, Andy Fang, Stanley Tang, and Evan Moore. As of December 31, 2023, Doordash had about 37 million active monthly customers on its platform. 

However, the question arises: Is Doordash worth it? We looked into Doordash reviews and ratings on Pissedconsumer.com to find out.

As of the date of writing this article, Doordash has a 1.8-star rating and most customers are dissatisfied with the company. 77% of reviewers rate Doordash negatively and 23% say they would not recommend the food delivery company.

Customers like the convenience offered by the food delivery service. Conversely, the main cons that stand out are poor customer service and delivery of cold food.

In one of DoorDash complaints, a reviewer points to the various issues they encounter when using the service, including “missed items or my order being delivered elsewhere.” The reviewer further states: 

The tipping point for me was the incompetence of the dashers, the poor communication, and the ridiculous markup and fees.

Customers are particularly dissatisfied with the DoorDash customer service and rate it 1.8 out of 5 stars. 99% of customers contact Doordash by phone, and 81% of them reported successfully reaching a real person by dialing 8554310459. Out of 330K calls made to the company so far, only 28% of customers had their issues resolved. 

Thus, the most common issues covered in DoorDash reviews include problems with deliveries, poor customer service, missing orders, and others. 

For example, in this DoorDash review, the customer complained that their DoorDash order was not delivered and attempts to contact customer support for assistance were futile.

How to Drive for DoorDash?

Another commonly asked question is “How to become a Doordash driver?”

For you to qualify to become a Doordash driver, you need to meet the following criteria:

• Be 18 years or older.
• Have a car, scooter, or bicycle.
• Have proper documentation such as a Driver's license and social security number.
• Provide consent to background checks.

Source: Dasher DoorDash

To sign up as a Doordash delivery driver, visit the Dasher sign-up webpage and follow these steps to create an account:

• Provide your zip code for the area you would like to be delivering around
• Write your email address and phone number
• Fill in an online form with your legal first, middle, and last names. Then create and confirm your password.

Once you have created your account, download the Dasher App on your phone and log in to your account. Follow these steps to complete the signup process:

• Select a vehicle type and complete vehicle details including make, model, and color. Confirm that you have vehicle insurance.
• Complete the identity verification process by uploading a valid government ID and taking a selfie.
• Submit your background check.
• Choose your preferred payout method.
• Wait for application approval to start dashing.

According to DoorDash reviews, how much you earn depends on where, how much, and what time of the day you work. Typically, each delivery earns you a base pay, which is calculated based on the order's estimated time, distance, and desirability. You may also earn a tip. DoorDash pays you 100% of the tips they receive for your deliveries. Another way to earn is by participating in Plus promotions such as Peak pay and challenges.

Source: Dasher DoorDash

How to Deactivate My Dasher Account?

If you are no longer interested in working for DoorDash, you will need to:

• Remove all of your shifts.
• Communicate with DoorDash Dasher Support to initiate the account deactivation process.

You will be asked to provide your email address or the phone number associated with your DoorDash account. Your personal information will then be removed from the database based on the employment laws in your state. 

To stop receiving delivery and other DoorDash-related notifications, do the following:

• Uninstall the application from your smartphone.
• Click on a DoorDash email and click Unsubscribe (you will find the option at the bottom of the email).
• Reply to text messages with “STOP”.

Source: Dasher Account Support

However, some dashers complained about being deactivated without their consent and have difficulty getting their accounts reactivated. For instance, in review #5935644, the customer says:

I got deactivated 2 years ago. I've tried to get reactivated but no one will talk to me…They need better service fir current and past dashers.

How to Contact DoorDash Customer Service?

There are various support options for customers, merchants, and dashers to contact Doordash support. Among the provided ways to communicate with a customer service representative the first line is through the consumer and dasher help centers. 

However, if you need further assistance, you can reach out tosupport via DoorDash number 1-855-431-0459 or live chat on the app. DoorDash notes that both are open 24/7.

Several DoorDash reviews indicate poor customer service and issues related to communication. For example, one frustrated customer wrote in their review# 5946551  that they couldn’t get assistance from the Doordash customer representatives:

DoorDash has the worst customer service department ever. They're rude, they hang up on you, and have absolutely no interest in resolving an issue. 

How to Get a Refund on DoorDash?

If you did not receive your order, you may be wondering, how to get a refund on Doordash

The Doordash refund policy is stipulated under their Quality Guarantee. Customers are eligible for a refund or credit if they report a qualifying issue. However, Doordash has the sole discretion to determine if reported items meet the criteria for a credit or full refund. They also note that they may cancel the Quality Guarantee at any time. 

Source: DoorDash Help

If you are eligible for a DoorDash refund, customer support will review the issue reported and refund the amount owed to your original payment method. The time the refund takes to reflect on your end depends on your payment method.

Some DoorDash reviews indicate that the refund policy is unfavorable and some customers have difficulty getting refunds even when they are eligible. For example, in review #4543613, the reviewer complained that they were promised to get a refund for the delivery they never received but 

... its now been over 72 hours and no refund and the transaction is no longer pending its posted.

How Does DoorDash Pay?

The most frequently asked questions by dashers include the following: How much does DoorDash pay per delivery? What is the DoorDash hourly pay? and How does Doordash pay?

According to the DoorDash FAQs, the company pays dashers in the U.S. once a week through secured direct deposit to your personal account. However, drivers in the U.S. and Canada can withdraw their DoorDash payments once daily through Fast Pay at a small fee of $1.99 per transfer.

Typically, each delivery earns you a base pay, which is calculated based on the order's estimated time, distance, and desirability. You may also earn a tip. DoorDash pays you 100% of the tips they receive for your deliveries. Another way to earn is by participating in Plus promotions such as Peak pay and challenges. There is no DoorDash hourly pay. 

Source: DoorDash Help

Doordash provides dashers with different payout options to choose from including direct deposit, FastPay, DasherDirect, and Cash on Delivery. When dashers get paid depends on their chosen payout method.

No matter how simple this process might be, there are DoorDash complaints from Dashers who have faced issues with their payments. For instance, in this video with a DoorDash review on PissedConsumer.com, the reviewer addresses the problem by saying that the company still hasn’t paid her.

How to DoorDash Without Red Card

The service requires dashers to have an active DoorDash red card to be eligible to pick and deliver orders. However, new dashers just starting on the platform can dash without it.

Remember, once you have completed your first order, you will receive an email and text message letting you know that your DoorDash red card and hot bag are on the way. 

If you have lost your DoorDash red card, it is damaged or expired, report the issue and request a replacement. Login to your DoorDash account; under the account, tap on “red card” and then “Physical card lost or about to expire?” for iOS and Android and confirm. 

How to Use DoorDash Credits?

Do you have free DoorDash credits? You may wonder how to use them. 

As DoorDash credits are a form of digital currency units issued by the service provider as a refund, once issued, they are applied to the account that you used to make the original order. After that, they are automatically applied to your next order. 

Source: DoorDash Help

Reviews indicate that although DoorDash often gives credits for order issues, some customers would rather be refunded the full price, as evidenced in review # 5835374:

Why would I get credits if they cant supply there services? And when I said I didn’t want the credits they said it would take up to 4 days for the funds to be in my account.

Why Did DoorDash Charge Me an Additional Fee on My Bill?

Might you have noticed an overcharge on your payment method and you are wondering what does DoorDash charge? 

According to the “What fees do I pay?” question on the site, DoorDash charges various fees aside from the cost of the food or items ordered. Some of these DoorDash fees include service, delivery, small order, regulatory response, and many more. This could explain the numerous DoorDash reviews indicating unexplained charges.

What Is Your Experience With DoorDash?

Doordash offers considerable benefits for both consumers and drivers. At the same time, there are many questions that clients ask every day. DoorDash reviews are a helpful tool to find answers and guarantee a positive experience.

Are you satisfied or dissatisfied with DoorDash? Share your customer experience with others and write a review or leave a comment below.

*Disclaimer: Ranking and statistics are based on our users’ review texts and Pissed Consumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.