Cons

Took my money and did not ship the item 

Terrible customer service 

No apology or attempt to assist

Pros

Prices 

Oils and jewelry 

Your service is good

Number of Successful Connections

183/61%

Number of Resolved Issues

3

Rating*

1.6 out of 5 stars

Number of Reviews

280

Vitality Extracts customers have been reviewing and asking questions about the company on the PissedConsumer website. When you read the Vitality Extracts reviews, complaints and questions come up in regards to contact customer service, ordering, refunds policy and procedure, billing, and product use among others. We compiled the top consumer questions to Vitality Extracts and sort their answers from the company’s website and other reputable forums.

1. How Do I Contact Vitality Extracts Customer Service?

The following Vitality Extracts contact information is provided on the Vitality Extracts customer service page on PissedConsumer:

Vitality Extracts Contact Information:

Vitality Extracts customer service number (888) 895-4361

Email: contact@vitalityextracts.com

According to Vitality Extracts FAQs, the best way to reach the company is through their contact form that is provided on the contact us page.

“The best way to contact us is through our online contact form

Here is the contact form https://www.vitalityextracts.com/pages/contact-us

Vitality Extracts contact form

A Vitality Extracts customer, in a response to one the Vitality Extracts FAQs provided an additional phone number that she successfully used to get through to the company’s customer support.

“…I talked with Karen at 1-844-429-6580

Vitality Extracts customer serviceYou can also get in touch with Vitality Extracts customer service through their social media pages including Facebook, Pinterest, and Instagram.

While some customers on both the Vitality Extracts website and PissedConsumer got through to the company’s customer support, others complained of not getting a response from the customer service team.

One PissedConsumer reviewer has yet to receive a response from the Vitality Extracts customer support team after reaching out to them through various communications channels.

“…So, tried four times, three emails and a phone call, leaving a message to return my call, to return the items. One was never taken out of it’s plastic wrapper. No response from the company...”

2. How Do I Use the Various Vitality Extracts Products?

The top Vitality Extracts frequently asked questions on the company’s Q&A page on PissedConsumer are in regards to how to use the various products. A number of pissed consumers complained that the products were delivered without instructions on how to use. We looked into the company’s website to find how to use instructions for various products.

How to use Vitality Extracts Hair Envy

According to the Vitality Extracts Hair Envy product description, Hair envy is designed to nourish dry, brittle, and damaged air. It also helps with itchy hair and relieving dandruff. To use it:

“Apply generously to the scalp and leave in for several hours for best results.”

Vitality Extracts hair envy

The Vitality Extracts customer support team in a response to a customer question under recommends that you apply the product a few hours before shampooing your hair.

Vitality Extracts customer support

A Vitality Extracts blog post provides further instructions on how to apply Hair Envy for fuller hair:

How to use Vitality Extracts hair envy

How to use Vitality Extracts Sweet Dreams

According to the Sweet Dreams product page, the Vitality Extracts essential oils help to manage insomnia, clear mind obscurity, as antidepressants, to calm nerves, promote better sleep quality and elongate sleep duration, as well as to surmount mental exhaustion and stress. They can either be used by topically applying a drop or more on an area of your choice or aromatically through a diffuser.

How To Use:

Topical: Dilute one drop of oil with several drops of carrier oil (increase or decrease based off preference/sensitivity) then apply to desired area as needed.

Aromatic: Use three to four drops in the diffuser of your choice.

How to use Vitality Extracts sweet dreams

The customer support team strongly warns against ingesting the product.

According to a company's blog post, here are additional ways you can use Vitality Extracts Sweet dreams essential oils for better sleep.

Vitality Extracts sweet dreams

How to use Vitality Extracts Skin Envy

According to the Skin Envy Vitality Extracts product page, the essential oils are designed to rejuvenate and increase its luster and shine. It also offers anti-aging benefits by increasing the vibrancy of the skin and improving the skin tone. To use it:

“Apply on the face and neck daily as needed.”

Vitality Extracts Skin Envy

A Vitality Extracts blog post also notes that you can also add a few drops of the oils in your bath water. You can also apply to your other body parts including the hands and nails.

There are two ways you can find the “how to use instructions” for Vitality Extracts products. Either, search for the product on the search bar provided on every page of the Vitality Extracts webpage; or search for the product on Google. On Google look out for a company's blog post detailing the product use on the search results.

3. How Can I Get a Refund from VitalityExtracts.Com?

According to the Vitality Extracts FAQ page, the company has a return policy that allows you to return merchandise within 14 days from the delivery date. You get store credit on your returns. Products that were bought through promotions are credited for their value purchased.

However, products bought through flash sales and free items promotions are non-refundable. In case you receive a damaged or defective product, get in touch with the customer service team via the contact form and provide images or a video of the problem to facilitate the replacement process.

Vitality Extracts refund policy

The company also provides guidelines on what to do if you want to change or cancel an order, exchange a product, make a replacement order, or if you receive an incorrect product.

4. What Discount Options Do I Have with www.vitalityextracts.com?

You can find the current Vitality Extracts promotions and discounts on the company’s Home Page.

According to the Vitality Extracts FAQ Page, the promotional discounts are applied at checkout by entering a valid promo code. However, promotional discounts are void for subscription items.

Vitality Extracts discounts

5. What Do I Do if I Have Been Wrongfully Billed by Vitality Extracts?

Another common reason for Vitality Extracts reviews on the PissedConsumer is about wrongful billing. Customers have come forward to complain about being billed in excess for their orders or being billed yet the orders were not delivered.

According to the Vitality Extracts Terms and Conditions section 11 - errors, inaccuracies, and omissions- there may be occasional instances of typographical errors, inaccuracies and omissions in regards to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and product availability.

In such a case, Vitality Extracts reserves the right to correct such errors or cancel affected orders without prior notice to the customers, including information on pricing, except as required by the law.

Vitality Extracts billing issues

Furthermore, even in the cases where Vitality Extracts may agree to returns, their return policy provides that returns are made in a form of store credit only.

While Vitality Extracts in their returns asks customers to get in touch with them, many customers have complained that the company did not respond. If your efforts to reach the company and get a refund are unfruitful, you can pick up the issues with the Federal Trade Commission.

6. Where Can I Buy Vitality Extracts?

You can buy Vitality extracts products on the company’s website. On the “SHOP ALL” page you will see the list of all the products. If you know the name of the particular product you want to buy, you can search for it in the search bar.

Alternatively, you can buy the various Vitality Extracts products on Amazon. On the Amazon search bar enter “Vitality Extracts” to see the list of all Vitality Extracts products available on Amazon, or enter the specific name of the particular Vitality Extract’s product you want to buy.

7. What Is Vitality Extracts?

According to the company's About Us Page, Vitality Extracts is an e-commerce shop that strives to provide quality and affordable essential oils that fit the needs of their customers. The e-commerce store was founded by a group of health and wellness enthusiasts.

8. Where’s Vitality Extracts Located?

Vitality Extracts is a US based company located in Salt Lake City, Utah.

where is vitality extracts located

Here is the company’s headquarters Address as provided on the PissedConsumer website.

“Headquarters Address:

51 W Center Street

Orem, Utah 84057

United States

9. Can I Adjust my Vitality Extracts Chakra Bracelet?

All Vitality Extracts bracelets have an elastic band that make it easy to slide into you had and readjust accordingly. However, there are adjustable bracelets available that you can resize to fit your arm.

Did we leave out your question?

  • Post your review or ask a question on the Vitality Extracts page on PissedConsumer.
  • Get in touch with the Vitality Extracts customer support.
  • Explore the Vitality Extracts website to find the information you need.

Freelance Writer

By Winnie
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

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Legal disclaimers:

1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

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