Uber Eats makes it easy to grab food anytime. The idea is simple – provide a great customer experience by letting you order food and have it delivered straight to your door.
But things don’t always go right. Payment issues show up. Drivers are rude. Food arrives cold…or not at all. Fortunately, there are simple ways to contact Uber Eats customer service to resolve consumer issues like these. We outline the best options below.
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Number of Ubereats reviews – 52.6K |
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Ubereats rating* – 1.6⭐⭐ |
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Claimed losses – $8.1M |
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Resolved issues – 370 |
Key Insights
- Uber Eats is the second most popular online food delivery app in the world, with over 41 million downloads in 2023.
- 59% of consumers would not use Uber Eats again for similar services or products.
- The most reliable phone number for calling Uber Eats is 1-800-2539377. According to the PissedConsumer platform, 97% of consumers use it to address their issues, and 83% of customers have reported successfully reaching a real person by calling this number.
Is Uber Eats Support Helpful?
What is UberEats, and is the platform's support helpful? Uber Eats is a food delivery spin-off from Uber, the ride-sharing platform. Through Ubereats, customers order food through the app, and a driver collects the order on the customer's behalf and delivers it to the indicated destination.
So, does the system work? Is Uber Eats support helpful when things go wrong? Customers on PissedConsumer.com have given the company 1.6 stars out of a possible 5. This is based on more than 26,500 reviews, 84% of which are negative. Four hundred thousand phone calls have been made to Uber Eats customer service through the platform, and only 9% of issues have been resolved. Customers typically only spend about three and a half minutes on the phone with the company.
While some customers praised the convenience of the platform, many others complained about customer service and the company's refund policy. Many also feel the price point is too high for the service.
One frustrated customer made this point when they asked to "have some sort of promo code or credit applied to my account because the refund won't process for up to 10 days" after their Uber Eats driver skipped the delivery. The reviewer tried to replace the order and feels
it isn't fair that I have to spend the money twice while I wait and deplete my funds…I also pay for a monthly membership which I am about to cancel.
In the various review platforms, customers were reaching out to the delivery service through Uber Eats customer service chat in the app or website, by phone, and through various social media platforms. Judging by complaints, social media had the most public responses from the company, but many customers also mentioned being able to speak to a representative on the phone or getting written responses through Uber Eats customer service email.
How Can I Contact Uber Eats Customer Service via Phone?
Recently Uber Eats has removed the company’s Uber Eats customer service number from the website and customer portal.
Source: Uber Eats Help
Rather than calling the Uber Eats customer service phone number, the company encourages users to log into their accounts and use the platform's help features. The previously listed phone number for Ubereats complaints is 1-800- 253-6882.
You can also attempt to contact the company via the Ubereats customer support phone number at (800) 253-9377 or (913) 442-8075. When you call, be sure to have the details of your order. This includes the order number, the amount, the date, time, and location, and any messages or confirmations you have received. The more information you have to support your complaint, the more likely you are to find a resolution.
A common thread among Uber Eats reviews is how much customers have struggled with Uber Eats customer support phone numbers. A reviewer here on PissedConsumer explains in their Uber Eats review #5935918 that they were “double charged” after an order. When they asked to speak with a manager during the phone call, “the rep said a rep will call you within 24-48 hrs.” The customer continued to call “every 4 days and never received a refund or a call back.”
According to the Uber Eats app help section in the app, there are several ways to contact customer service via Uber Eats social media. One of those methods is via social networks like X (formerly Twitter) or Facebook. The company routinely tweets specials and information and also announces the same promotions and offers via Facebook.
Customers use Twitter and Facebook feeds as a way to contact Uber Eats customer service, as well. This form of Uber Eats support contact is very public, of course, which can lead to faster results provided by the company. It turns out that the social media accounts are monitored by Uber Eats support. The company will quickly contact customers who leave Ubereats complaints on social media. In their post via X, one customer managed to initiate an UberEats customer service chat on the company feed. They faced challenges sending a DM and asked to “talk to me on the public threat.” However, if the matter was resolved after the conversation on social media, it would not have been done publicly.
Source: x.com
Among the Ubereats reviews on PissedConsumer, one customer expressed frustration about how ineffective Ubereats social media accounts can be with customer issues. The reviewer “tried to call customer service” and also tried “facebook messenger” to resolve Ubereats questions about verifying their account but
I have been unseen and unheard and NO ONE from the organization has reached out to me.
How Can I Speak with Uber Eats Customer Service Locally?
The company’s number will put you in touch with the nation-wide Uber Eats customer support. But what Uber Eats customer service phone number do you use to get in touch with the people who are actually delivering your food or working more locally?
Sometimes there are very specific local issues that need to be resolved, as one frustrated customer pointed out in their Uber Eats review #5311044. Since “its a small town here” they just spoke “to the restaurant locally” and they “refunded us” after Uber Eats driver brought the wrong order rather than deal with Uber Eats customer service.
This is a very specific issue related to the town. A more localized Uber Eats contact number would make a lot of sense in this scenario. However, finding a good contact number for localized assistance is the basis of many Ubereats complaints. In most cases, contacting the local delivery driver is the only localized contact available.
According to Uber Eats FAQ, to contact the local delivery driver, you must wait until the delivery person has collected your order. Then, inside the app, tap the phone that appears on the phone status screen. You then have the option to call or start an Uber Eats chat with the local delivery person. Be aware, however, that the delivery person may not respond if driving for safety reasons.
Source: Uber Eats Help
One Uber Eats customer cancelled an order after “the delivery time changed” and “texted the driver to let him know I cancelled” but the driver “kept calling me after I asked him not to call anymore” since the customer was going to call Uber Eats customer service about the cancellation.
How Can I Resolve My Question via Uber Eats Chat or Help Page?
The company help page is a collection of Uber Eats FAQs related to many things about the food delivery service. There are answers on the Uber Eats help pageabout ordering and delivery, tips, and contacting the driver. But there is not a simple Uber Eats customer service chat or contact form in the help section.
If you dig a bit, however, you can find some contact information for Ubereats support. When you search the Uber Eats help section for “contact” you can find some options once you have logged into your account.
Once you’ve logged into the help pages, you will select the applicable options until you are told to select the order you have Ubereats complaints about and then you’ll be able to proceed.
Source: Uber Eats Help
In other cases, you are given the option to open a chat with the company by drilling through the various Help menu options. Even then, the chat is AI generated and only useful in certain situations.
Source: Uber Eats Help
Ubereats reviews mention how frustrating this is. One customer in review #5942126 noted that they “spent an hour trying to get help” but then the company “closed my chat and left me no room to communicate.”
The Uber Eats Experience
Issues happen with every company. How the company’s customer service handles the issue is most important when consumer issues arise. Had a bad experience or a great one? See what others are saying in their UberEats reviews, and consider writing a review of your own!
*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.
Legal disclaimers:
- While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.
- All or some image copyright belongs to the original owner(s). No copyright infringement intended.
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