Winnie Murugi
Winnie Murugi
Health and Beauty Expert

LinkedIn is a top professional networking platform. According to LinkedIn reviews on Pissedconsumer.com, while some users have a hassle-free experience, the majority of them encounter issues when using the platform. So, customers are seeking effective methods to contact LinkedIn customer service to address their concerns.

LinkedIn Q&A

Number of LinkedIn reviews – 3.1K

LinkedIn rating* – 1.7⭐⭐

LinkedIn claimed losses – $4.5M

Successful calls – 4%/19.7K

Resolved issues – 34

Key Insights:

  • LinkedIn does not offer customer support via phone or email. The first line of support is the LinkedIn Help Center.
  • LinkedIn cautions users against websites offering a LinkedIn customer service number for a fee.
  • The best way to contact LinkedIn customer service is by submitting a ticket through the help center.

The article offers constructive solutions and useful insights on how to contact LinkedIn support through various communication channels. We will answer the most common customer questions:

  1. Is LinkedIn support good?
  2. How to contact LinkedIn by phone?
  3. How to contact LinkedIn customer service by email?
  4. How to contact LinkedIn support via the Help Center?
  5. How to reach LinkedIn customer service online?

1. Is LinkedIn Support Good?

LinkedIn.com is the largest online networking platform for professionals and companies. LinkedIn Corporation was launched in 2003 in California, United States, and is owned by Microsoft Corporation. It currently has over 930 million registered users in more than 200 countries and regions.

Nevertheless, LinkedIn reviews identify that many consumers are dissatisfied with the quality of customer service. This professional network has a 1.7-star rating out of the possible 5 on Pissedconsumer, with only 9% of users willing to recommend the platform to friends or colleagues. To get LinkedIn issues resolved, users have to wait up to 18 days. So, what are the most common complaints voiced by consumers?

Top LinkedIn complaints

Although LinkedIn offers many benefits, including career growth, networking, establishing new business contacts, and sharing experience and knowledge, it still faces client dissatisfaction. 

Below are the most common LinkedIn complaints:

  • account restrictions;
  • hacked accounts and impersonations;
  • difficulty getting the account verified;
  • difficulty getting through to LinkedIn support;
  • wrongful billing and unauthorized charges;
  • no way to email or call LinkedIn customer service.

For example, in one of LinkedIn reviews the customer expressed their frustration that their premium account, which they heavily rely on for work, had been restricted. Being “locked out for 8 days,” they are still unable to solve their issue and contact LinkedIn support:

LinkedIn support simply doesn't exist - no phone number and no contact email unless you have an open ticket from an existing (and accessible) account with them, and even then they never respond.

2. How to Contact LinkedIn by Phone?

There is no way to call LinkedIn support. In one of the FAQs in the help center, LinkedIn categorically notes that they do not have a phone number. They warn about websites that advertise to provide LinkedIn phone support at a fee and clarify that they are not affiliated with such companies. They also note that they do not charge their users for customer support. There is also no LinkedIn contact number provided on their social media pages.

LinkedIn Customer Service no phone

Reviews further evidence that there is no LinkedIn phone number to call. For example, one frustrated customer noted in their review that there was really no LinkedIn phone number and ways to contact the service: 

They have no phone number to call and no customer service. They charge me 99 a month and I can not sign on.

3. How to Contact LinkedIn Customer Service by Email?

There is no LinkedIn customer service email to write directly to. However, if you submit a support case via the help center, you will receive an automated LinkedIn email confirming your ticket receipt. Ensure that the email address linked to your account is receiving LinkedIn customer service emails.

You are not likely to get a response to your issue if you email LinkedIn customer service through the automated email address, but rather through the platform. You can view your LinkedIn customer care cases from the drop-down menu on your profile icon.

One of the LinkedIn reviewers explains that they attempted to get in touch with LinkedIn via email. However, they did not receive any response or had their issue resolved:

….the only contact method is through email. They say they're busy and replies might take a while, but it's been over a week now.

4. How to Contact LinkedIn Support via the Help Center?

The help center is the first line to contact Linkedin support. It offers resources, product information, and troubleshooting tips. While there is no LinkedIn help forum on the help center where you can engage with other members, you might find answers to your issue on the FAQs center.

If you don’t find answers to your issue, submit a support case on Linkedin Help Center via the app or web.

Web:

  1. Login to your LinkedIn account.
  2. On the drop-down menu from your profile icon, go to “Help.”
  3. On the help center, click on “Open Help in a new tab.”
  4. On the new page, scroll down to the bottom and click “Contact Us.”
  5. Of the two options provided, select “Get help from us.”
  6. Select “Other” from the categories provided and enter your question or the topic of your issue.
  7. Scroll to the bottom of the page and click “Create a support ticket.”
  8. Fill out the form provided and submit it.

Linkedin profile menu on the web

App:

  1. Log in to your LinkedIn account.
  2. Click on your profile icon on the far-left corner of the screen.
  3. Tap on Settings.
  4. Scroll towards the bottom of the page and tap on “Help Center.”
  5. Choose a category.
  6. Scroll down to the bottom of the page and click on “Contact Us.”
  7. On the new page, select “Get help from us.”
  8. From the categories, tap on “Other” and enter your question.
  9. Scroll towards the bottom of the page and tap on “Create a support ticket.”
  10. Fill in the required fields and submit for a LinkedIn representative to reply.

Create a support ticket on LinkedIn

LinkedIn customer service notes that due to the demand for support, it may take longer than usual for you to get a response to your ticket from representatives. 

Premium members can access the LinkedIn customer service via live chat both in the app or on the web. The live chat option is only available in English, even if your LinkedIn account is in another language.

To access it, scroll to the bottom of the LinkedIn help center homepage and click on “Live Chat.” It will display as either online or offline depending on the availability of the service. However, there is no direct LinkedIn phone number to call.

LinkedIn premium help chat

However, several reviews indicate that customers did not get a response on their submitted support tickets. For example, in LinkedIn review #4960147, the customer says:

My account was hacked I open ticket on LinkedIn support but no one reached back of provide a solution to my problem.

5. How to Reach LinkedIn Customer Service Online?

Aside from the help center, you can contact LinkedIn customer care for help through their social media pages and forums.

LinkedIn customer support is highly responsive on the company’s Twitter help page (@LinkedInHelp). Some members post their LinkedIn complaints or questions directly on the company’s feed. Others opt to message directly. You can do either, but it is advisable to message them directly for issues that require you to provide your personal information.

LinkedIn customer service representatives usually respond to the Tweets and provide users with further standard instructions, which typically ask for relevant additional information and personal details sent through DM.

In the case of a hacked account, they provide a link to a form for you to fill out to help the safety team with recovery efforts. However, customers are complaining about long responses or ignoring requests and LinkedIn support tickets. 

Linkedin help online

In several recent Tweets, some members advised others to seek assistance with their account issues from third parties. LinkedIn representatives warn against giving third parties access to your account.

LinkedIn Online Help no third party

You could also join LinkedIn help forums on Quora and Reddit. On these forums, members leave their LinkedIn reviews and discuss the handling of various issues they encounter when using the social network.

LinkedIn help forums on Reddit

Like most social networks, there is no way to contact LinkedIn customer service directly. There is no LinkedIn phone number, email address, or live chat. The main way for users to reach LinkedIn support is by submitting a ticket through the help center or reaching out on the company’s Twitter help page.

What has been your experience with LinkedIn or contacting their customer support? You may leave a review on PissedConsumer.com and help users avoid potential issues.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Legal disclaimers:

  1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.
  2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

Leave a Reply

Yvette nissen #11633
I have two accounts that I've been trying two delete it post .... I want them the .... line asap I'm so pissed of you demonic .... better contact me
Milic Zivkovic #11671
Can some help me? I created a lot of years ago an account and wanna delete it now, but i haven't access to them, because i deleted already the e-mail adress.
Kavya R #11694
I am not able to access LinkedIn account has I am getting a error pop up has the account has been used by somebody can u please resolve the issue
Manjula M.G #11708
Hi LinkedIn Team,My LinkedIn profile is blocked and I have not been able to access it for 1 week.I am using this account to develop my professional network and apply for suitable jobs. I am currently switching my job and am now stuck with access. It is disheartening and not encouraging. I have lost hope of using LinkedIn.Kindly help me to regain my LinkedIn account access as soon as possible.Hope you will do the needful ASAP.RegardsManjula M G
joel fisch #12700
hi, LinkedIn have blocked my account multiple times, can you help me that they should unlock it, I'm an insurance agent and it is crazy important for me.thank you!
cora alvarez #11732
i having issues to log in on my account is asking to verify that i am not a robot and every time i complete the verification captcha this message appears Your noCAPTCHA user response code is missing or invalid.Let's do a quick security check
Normand Roussy #11733
I have not logged in to my account for a very long time. I have reset my password under my telephone number here in Canada. I then logged in with this new password and went through, however the user is ANOTHER PERSON (Renaud Begin). How can this be resolved. My original email address when I registered long time ago was. Awaiting your urgent reply as this is a conflictual situation!!!
Seun Anu #11766
They're basically useless at the whole support thing. Opened a ticket over a month ago, not a single response, no ticket update, just a big fat nothing. At least offer live chat duh
Anonymous #11778
I have 10+ years old account. It is restricted to log in. Then they required the verification of ID. I provided everything. But there is no reply to me for a week. What would be the solution to fix the problem?I don't like to lose my all networks what i've got for 10+ years.
Amisi Looci Amigo #11781
Dear LinkedIn Support Team,I hope this email finds you well. My LinkedIn account has been restricted since 21/9/23 and I am uncertain about the cause. I would appreciate it if you could provide insights into the reason behind this restriction and guide me on the steps to reinstate my account.Your assistance in this matter is highly valued.Warm regards,Amisi Looci Amigo LinkedIn username: Amisi Looci Amigo
A Zepeda #11841
I've had an account for well over a decade now. I just got permanently restricted, and I have no idea why exactly. The process is engineered to be ambiguous and to offer no means to inquire as to what exactly happened or to appeal directly. Not very professional, for a site reputedly following professional guidelines. The automated response tells you to go to a link they provide form more information. But guess what. You have to be signed in for the link to work. All I want is to know what they disagree with and why, and have an opportunity to explain myself.
John Raley #11874
My old email (above) is closed and does not receive emails. Your system does not allow me to change to my new email XXXX@johnraleylaw.com without sending a verification code to my old inoperable email.
Hasmukh A. Shah #11876
Tried whole day to renew my premium subscription using my visa credit card but not successful. My premium account is disconnected. Don’t know what to do.
Janice raper #11919
Want to stop getting e mails from you. How do I do that.. it’s from my grandson that wants me dead. I never ask for a profile and do not have one. Scott S. He should not be able to email. 81 and it s scares me.
Carmela Walker #11955
I have contacted the Federal Trade Commission, FBI and the State Department. There has been a breach of my information on the internet and I need Linkedin to remove my profile from being seen. I have attempted to use the features, but will need my information to be clandestine. Please help me navigate this so that I can protect my identity. Thank you.
Andreas Weyermann #12052
Hi LinkedIn Team,My LinkedIn profile is blocked and I have not been able to access it.You kindly sent me new passwords for my LinkedIn accountwith the email address andreasXXX@gmx and XXXXX.Thank you for that!Unfortunately, these password will not restore access to my LinkedIn profile.The problem is that my profile has been hacked and the hacker changed the email address to XXXXXX@rambler.ru So this email address has been associated with my LinkedIn account.I received a message about my hacked account from on 2023/10/19.Unfortunately, I don't see any way to reactivate my old LinkedIn account.I need your help!Please remove the above email address from my account and give me access to it again!I am using this account to develop my professional network and apply for suitable jobs.I am currently switching my job and am now stuck with access.It is disheartening and not encouraging.I have lost hope of using LinkedIn.Kindly help me to regain my LinkedIn account access as soon as possible.Hope you will do the needful ASAP.Kind regardsAndreas
Renuga T #12197
Can anyone help me... I send connection request to many connections but it showed in pending state but that opposite LinkedIn member cannot receive my connection request from me which I gave... Please some one help me to recover with this problem.
Komal Dev #12234
Dear,I have a linkedin account. I have been opening my account since morning but the password is showing wrong.When I click on forget password and enter OTP from mail, the message is opening for document verification.I have verified 4 to 5 times since morning but the page is not opening.please help me
Michelle #12287
Linkedin is the worst! Too many rules, restrictions and to contact anyone in support is impossible. Their algorithms do most of the work now. I was restricted for a day because the software thought I was a robot. What a piece of s**t! The problem is, it's a microsoft company now with layer upon layer of departments and rules and no other options. Seriously, are we in Jr high? POS software.
Peter Rugemalila #12581
Please help me to get my linkedin accMy name for accout is Peter RugemalilaI forget my password for the account
Peter Rugemalila #12582
I forgot my password for my accout