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Tips for Companies to Build and Manage Brand Reputation
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Trends & Insights
When Insurance Loses Customers: A Story That Happens Every Day
Claims delays, unreachable support, billing friction, and confusing coverage drove silent churn in 2025. See what the 2023–2025 data reveals—and what insurers must fix for 2026.
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How to Choose the Best Reputation Management Company for Your Needs
Struggling to find the right reputation management company? Our article...
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5-stars PissedConsumer Profile: How to Achieve It
How can a company get 5 stars on PissedConsumer? What features does the...
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Customer Experience Metrics by Industry 2025
Discover how consumers rate service across 16 industries—from insurance to...
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Reputation Management
The Story about Fake Online Reviews
Daisaku Ikeda, a world-renowned Buddhist philosopher, once said that it is human nature to desire recognition and to want to look better than what we really are. Thus, it certainly comes as no surprise that any business would like to and does try to have the best possible business reputation...
Reputation Management
Best Practices for Responding to Online Reviews
Thank the Author of the Review
Your customers took time to share what experience they had with your products or service. It is good to show that you appreciate that whether a review was positive or negative. Even the worst reviews can help you improve your products or services. To show...
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