PartsGeek Reviews: Customer Service, Credibility, and Tips for Smooth Experience

PartsGeek is a one-stop online marketplace for auto parts and accessories, operating in the market since 2008. They pride themselves in offering a wide variety of auto spare parts at competitive prices ranging from refurbished, rebuilt, aftermarket, and OEM to high-quality genuine parts. The shop has collaborated with different third-party vendors and manufacturers across the US to offer customers even typically difficult-to-find automotive products.

However, is Parts Geek legit and reliable? We researched an overview of the company’s rating and reviews on PissedConsumer.com. 

Number of Reviews – 2.2K

PartsGeek Rating* – 2.1⭐⭐

Claimed Losses – $154K

Successful Calls – 9%/10.6K

Resolved Issues – 17

Key Insights:

• While PartsGeek offers a wide range of automotive products, customer experiences vary, with many expressing dissatisfaction with the services provided.
• The most common complaints in PartsGeek reviews are regarding poor customer service, challenges in returning items, and dissatisfaction with the refund policy and returns..
• PartsGeek provides free shipping options on selected items.

Here are the answers to the top PartsGeek customer service questions to help you establish the company’s credibility and tips on how to get a positive shopping experience. 

• Is PartsGeek legit?
• How to contact customer service?
• Do they offer free shipping?
• What's the return policy?
• Tips for a positive customer experience

1. Is PartsGeek Legit?

To establish 'Is PartsGeek legit?', we checked the customer reviews and ratings on Pissedconsumer.com to verify potential reliability and credibility issues.
Parts Geek has a 2.1-star rating out of the possible 5. Most customers are dissatisfied, as 73% of the reviews are negative. Only 21% of reviewers said they could recommend PartsGeek to a friend or colleague.

Positive PartsGeek reviews indicate the following pros: 

• good prices, 
• fast shipping, 
• availability of a wide variety of parts, 
• and quantity. 

On the other hand, the top PartsGeek complaints are in regard to:

• poor customer service;
• difficulty with processing PartsGeek returns;
• delivery issues such as delivery to the wrong address, delivery delays, no delivery at all, or delivery of wrong items;
• defective parts and poor product quality;
• unethical business practices.

Several PartsGeek reviews are evidence of these complaints. For example, in complaint #5018009, the customer describes their experience as “the worst … I have ever had oneline the WORST.” Though according to the packaging slip, they received all their parts, the reviewer stated that “not all were shipped.” What’s more, they got a ‘surprise’:

In place of the brake-pads I literally got a BOX OF CRAYONS!!! In place of the rotors I got HUGE PACKING AIR BUBBLES!!!

At the end of the feedback, the reviewer asserted, “I will never buy here ever again.” 

2. How to Contact PartsGeek Customer Service?

One of the common issues that make customers wonder, 'Is PartsGeek legit?' is the difficulty in contacting customer service. We researched the company's website to find the best ways to contact PartsGeek customer service.

What is the PartsGeek phone number for contacting customer service? 

There is only one PartsGeek phone number provided on the website: 1-800-541-9352. The company states that it should only be used for making orders. For customer service issues, you should fill out the contact form.

Although they indicate that the PartsGeek phone number is mainly for making orders, you can also use it to get immediate assistance on other issues. It is open throughout the week at the following times:

Monday – Friday: 8 am – 10 pm EST

Saturday and Sunday: 8 am – 8 pm EST.

Unfortunately, in most cases, the customers are put on hold for extended periods, and in some instances, the phone is never answered.

For example, in one of the complaints, the customer expressed their frustration about PartsGeek customer service, describing it as 

This is beyond the poorest customer service I have ever experienced.I was on hold for one hour and twenty minutes, and they never answered.

 They later got a callback, but the representative was "beyond unprofessional and had no lack of compassion."

How to reach PartsGeek customer service through the website?

There are different ways to contact the PartsGeek customer service through the official website. For immediate assistance, reach out via live chat Monday through Friday between 8 am and 8 pm EST. To start a conversation with a representative, click on the live chat button at the bottom of the customer service page on PartsGeek.com within the indicated chat hours. 

For issues such as tracking your order, checking your order or credit status, returning a part, or getting an RMA number, submit a support ticket by providing your email address and order number. To find your order number, provide your email address on the “Find My Order Number” segment and click on “Request Order History.”

The auto parts company has Facebook and Twitter pages. However, there hasn’t been any activity on both social media pages in the recent past.

Where is the PartsGeek Corporate office located?

Parts Geek LLC is located in Doylestown, PA 18902. The office is open Monday to Friday between 8 am and 10 pm EST and Saturday and Sunday between 8 am and 8 pm EST. However, the company categorically notes that they do not offer walk-in services at this location or accept returns.

3. Does the Company Offer PartsGeek Free Shipping?

According to the Parts Geek home page, one of the benefits of shopping on their marketplace is that they offer quick shipping of items regardless of your location. We looked at Parts Geek shipping policy and customer reviews to establish if indeed they deliver products within a short period.

Parts Geek shipping cost varies from order to order depending on its size and delivery location. The exact shipping amount will be indicated on the order page just before checkout. Notably, PartsGeek free shipping is available on some products. If applicable, it is indicated on the particular product page. You can search for the "free shipping" label on every online listing at Parts Geek. For example, the picture shows Shipping Options: Free Ground Shipping. 

However, in PartsGeek reviews, some customers complained that they were charged a shipping fee even though it was indicated that they qualified for free shipping. For example, in complaint #4743398, the customer expressed dissatisfaction with being charged a shipping cost. Though it was small, they still wanted the company to follow the terms stated in the order:

Bill showed free shipping but charged $2.00 The $2:00 is not meaningful but it the principle I expect a full refund

The PartsGeek customer service page indicates that you can expect to receive your ordered items within 3-12 business days. Ground orders take 3-7 business days, while truck freight orders take 7-12 days. The shipping carrier schedules truck freight deliveries, and you will need to provide a valid daytime phone number to facilitate delivery.

Although there is an option for overnight and 2-day delivery, the 48-hour delivery timeline is not guaranteed. Also, PartsGeek does not offer delivery over the weekend and holidays. Therefore, overnight and 2-day delivery orders made on Friday are delivered on Monday.

Overall, the stipulated PartsGeek shipping timelines are an estimate. Although Parts Geek aims to have all orders shipped out within 1 to 2 business days, delivery timelines vary depending on factors such as weather conditions, availability of the products, and vendor delays. 

Once you have made your order, you should receive a PartsGeek email with your order number within 1 to 3 business days, although some tracking numbers take longer to update. Contact PartsGeek by submitting a ticket with your order number on the customer service page to track your order. You can also call the PartsGeek Phone number or chat with a customer service representative on live chat within the operating hours.

PartsGeek shipping is only available to the 48 continental states in the US. However, air freight shipping is available on a few products to Alaska and Hawaii. Shipping is not available to Canada, Puerto Rico, Guam, and other international destinations. Parts Geeks does not ship to hotels, forwarding companies, or PO Boxes.

4. What Is the PartsGeek Return Policy?

According to PartsGeek reviews, customers are concerned about their returns. The PartsGeek return policy allows customers to send ordered items back within 30 days of purchase with a valid RMA number.

To get an RMA number and return instructions, submit a support ticket on the customer service page and provide your email address and order number. You could also contact PartsGeek via live chat or phone. 

The RMA number should be sent to your email in 2-4 business days, although it can take longer. If you are returning multiple items, you might receive multiple RMA numbers. Confirm that all the items you intend to return are listed on the PartsGeek email with the RMA. If you do not receive your RMA number within 5 business days, contact PartsGeek.

Parts Geek advises that you ship with a shipping carrier that offers insurance and a tracking number to minimize the risk of items getting lost in transit. Ensure to write the correct RMA number outside the shipping box. The customer prepays for the return shipping fees.

The PartsGeek return policy emphasizes that the company does not accept returns after 30 days, with no exceptions. They also provide that electrical and electronic parts be returned unopened. 

According to PartsGeek reviews, the top reasons customers return items include delivery of damaged or defective products and delivery of wrong items. 

Customers have both positive and negative experiences with PartsGeek returns. For example, in review # 5281835, the customer praised the marketplace services, though they didn’t regard delivery time : 

Everything was great!! Delivery time wasnt on point but over all great experience. Customer service was great and very knowledgeable.

Unfortunately, several customers have had difficulty returning their items; hence the question “is PartsGeek legit?” For example, in one of the PartsGeek reviews, # 5226405, the customer had difficulty returning a part. They had been trying to get a company’s representative on the phone for over a week in vain:

I've been trying to talk to a person fir a week now and can not get anyone on the phone or call me back…I called to get a return label and can not get one.

The top PartsGeek complaints regarding returns include:

• Difficulty contacting customer support.
• Being asked to provide photos of the damaged items.
• Some items take up to 30 days to be delivered, making it impossible to return within the stipulated 30 days.
• Delays in sending RMA numbers and return instructions.
• Hidden return terms and conditions, e.g. restocking fee.
• Even in cases where the customers are able to return, refunds take too long, and in some cases, they are not refunded at all.

Tips for a Positive Customer Experience With PartsGeek

Based on PartsGeek reviews, here are tips on how you can order goods easily and stress-free:

• Verify the part before ordering. Take time to confirm the specifications of the parts you are looking for and their compatibility with your vehicle. This ensures that you are ordering the correct part.
• Read customer reviews. Auto parts and shop reviews provide valuable information about product quality, customer service, and policies. Read both positive and negative feedback to get a well-rounded perspective of what to expect when dealing with the company. For a well-rounded perspective, explore what consumers think about other vendors, for example, reading RockAuto reviews alongside PartsGeek feedback. It can help you make an informed decision by comparing offerings, prices, and customer experiences.
• Reach out to customer service before making your purchase. Call the PartsGeek phone number before finalizing your order. Ask any questions you might have about the parts, prices, shipping, and return policies. This helps you estimate their responsiveness as a guide on how they will likely handle any issues you may have.

While Parts Geek offers an extensive selection of auto parts and accessories at competitive prices, customer feedback on platforms like PissedConsumer and other review forums indicates some potential reliability issues with the company. Complaints often center around substandard customer service, unfavorable return policy, and delivery challenges, leading to financial losses for consumers. 

What has been your experience with Parts Geek? You may leave a review on Pissedconsumer.com to help other customers make informed purchases.

*Disclaimer: Ranking and statistics are based on our users’ review texts and PissedConsumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.