PartsGeek is an online retailer for auto parts. According to their home page, they pride themselves in being able to offer customers competitive prices on both local and imported car parts. As such, if you are looking for a reliable auto-parts seller, PartsGeek.com is likely to come up in your search. However, before you make your purchase, it is important to find out whether PartsGeek LLC is a reliable company to buy from.
Number of PartsGeek Reviews – 1.9k
PartsGeek Rating* – 2.1⭐⭐
Claimed Losses – $130k
Successful Calls – 45%/7.4k
Resolved Issues – 12
To help you establish company's credibility, we looked through the reviews and Q&A pages on PissedConsumer and identified the following top PartsGeek FAQs. We then went ahead to answer these questions and evaluate Parts Geek reviews across various platforms.
- How do I contact customer service?
- Is PartsGeek legit?
- How long has it been in business?
- Where does the company ship from?
- How long does it take to ship?
- How can I cancel an order?
- How can I return an order to PartsGeek.com?
- How do I complain about Parts Geek?
1. How Do I Contact PartsGeek Customer Service?
According to the PartsGeek customer service page on PissedConsumer.com, there are various channels that you can use to get in touch with their customer support including via the phone, email, fax, social media pages, letter, or visiting the PartsGeek corporate offices. Below is PartsGeek contact information:
PartsGeek Phone Numbers
- (800) 541-9352
- (800) 541-9352
- (856) 552-0349
Corporate Office Address:
Parts Geek, LLC
50 South Maple Ave., Suite 100
Marlton, New Jersey 08053
You can also submit a support ticket by filling the contact form provided on the PartGeek.com about us page. The form required you to provide your:
- full name,
- email address,
- phone number
- order number (if you have already ordered).
You will then need to
- select a topic under which you have a query,
- write the subject of your query,
- provide details of your question or issue in the message section.
2. Is PartsGeek Legit?
Both potential and existing customers would like to find out if PartsGeek is legit. The company has an average 2.1-star rating on PissedConsumer as of the date of writing this article.
According to the PartsGeek rating statistics on PissedConsumer, the majority of the reviews are 1-star ones, followed by 2-star, 3-star, 4-star, and 5-star ratings. While there is an insignificant number of 4-star and 5-star ratings, it is worth noting that most of these reviews are complaints.
The top PartsGeek complaints are in regards to poor customer service, return policy, and refunds, shipping policy, poor quality of products, and unethical business practice.
For instance, according to PartsGeek review #1944864, the poster advises fellow customers to avoid company’s citing issues such as poor customer service and poor packaging of products. He complained that his fuel injection computer was packaged in a small box with no bubble wrap or styrofoam to protect it, hence, it was delivered with damages. When he attempted to contact the PartsGeek customer service, he was put on hold for 30 minutes. The phone was finally picked by a non-native English speaker who was rude and took him around in circles.
Furthermore, several customers have indicated dissatisfaction with PartsGeek quality of products, delivery of the wrong products, and in some cases delivery of defective items hence they sought them to return for a refund. However, as evidenced by the PartsGeek reviews, customers ended up paying heftily for return shipping and did not get a refund. This explains the $130,000 claim made on PartsGeek products and services on PissedConsumer.com as of the date of writing this article.
Besides, several reviews indicate that some customers had difficulty getting through to the PartsGeek customer service to either request for an RMA number or to follow up on their refunds. Below is a sample complaint #1979584 regarding the PartsGeek returns and refunds:
Received the wrong part, wish to return the part. I have tried several times to contact you, but no one answers phone or returns calls. Why????
Several customers have referred to PartsGeek scam in their reviews. For instance, in a recent review #1923560, the customer reported that the PartsGeek returns and refunds policy felt “like a scam.” In the review, the customer explains how they incurred a $100 in return cost to return a $60 core.
…Feels like a scam. You dont get your core charge returned unless you pay the $100 to return it. No matter the choice you make you still lose your money…
3. How Long Has PartsGeek.com Been in Business?
According to the PartsGeek.com about us page, the company has been in operations since 2008. As per the Better Business Bureau (BBB), PartsGeek.com is a Limited Liability Company that has been in business for 11 years. However, the company opened its first file on BBB on 11/11/2004.
The earliest record of PartsGeek reviews on PissedConsumer.com is July 13, 2010. In the review #170210, the customer had similar complaints to the current ones including poor customer service characterized by long hold times and unhelpful representatives.
4. Where Does www.PartsGeek.com Ship From?
The About us page of PartsGeek.com indicates that the company has warehouses across the US where they ship from. While PartsGeek LLC has an office in Marlton, New Jersey, they do not offer walk-in services, thus customers can only order online and have the items delivered to their location.
On their Home page, PartsGeek.com indicates that shipping is done from manufacturers’ and third-party vendor locations throughout the United States. The PartsGeek shipping policy further clarifies that they ship to the 48 continental states but they do not ship outside the USA. However, some products can be shipped via air freights to Alaska and Hawaii. While PartsGeek.com does not specify any standard shipping fees, once you add an item to your cart, you will be provided with applicable shipping fees and shipping discounts or offers you may be eligible for.
5. How Long Does PartsGeek.com Take to Ship?
The PartsGeek shipping policy indicates that most orders are shipped within 1-2 business days. Once shipped, orders take between 3-7 business days to be delivered. Truck freights take 3-7 business days. Please note that these are estimated timelines, and shipping & delivery times may take longer subject to weather, availability of items, and vendor delays among others. Also, PartsGeek Shipping services are not available on weekends and public holidays.
You can track your order on the order help section of the Partsgeek.com about us page by entering your email address and order number. Usually, the tracking number is sent to your email within 3 days of ordering.
6. How Can I Cancel an Order on Parts Geek?
According to the PartsGeek Cancelation Policy page, they do not accept order cancellation as orders start to be processed within an hour of the customer ordering. For this same reason, the company does not accept order changes. The only option is to return the product once it arrives. In the same light, there is no PartsGeek warranty on any items as confirmed in company’s the terms and conditions
The www.partsgeek.com no cancellation policy and no warranty policy has disadvantaged many customers as evidenced in the reviews. Some customers expressed their frustration in not being able to cancel in the instance of wrong PartsGeek order. Others complained about unexplained order cancellations yet they had already been charged and no items were delivered. Most cancellation complaints also indicate that customers had difficulty getting through the PartsGeek phone number to follow up on their cancellation issues.
For instance, in PartsGeek review #1957176 the customer was expecting delivery of an item they had ordered. However, they received an email saying that their order had been canceled. They had to reorder the product again.
7. How Can I Return an Order to PartsGeek?
According to the PartsGeek return policy page, customers can return their orders within 30 days of delivery. The company stipulates that returned items must have an RMA number, else the returns won’t be accepted.
To obtain the RMA number, go to the Track My Order page, enter your email address and order number and submit a support ticket within 30 days of ordering your product. Typically, the RMA number will be emailed to you within 4 working days. If you have not received your RMA within 5 business days, email the PartsGeek customer support for assistance. In the case that you are returning multiple items, you will receive multiple RMA numbers. Ensure that the correct RMA number is put on the correct item.
On the PartsGeek.com about us page, they provide a step-by-step procedure for shipping back items.
8. How Do I Complain About PartsGeek?
You can complain about PartsGeek LLC either to them directly, on a consumer review website or to the Federal Trade Commission (FTC).
Get in touch with the PartsGeek customer service and air your issues to them. By complaining about PartsGeek.com on Pissedconsumer, the automobile parts company representatives have a chance to respond and resolve your issue. It also informs other consumers about the type of services and products offered by this company.
PartsGeek.com has been in operation for over 11 years. The company positions itself as a go-to auto-parts online retailer for a wide range of products at affordable prices. However, there are numerous complaints about the company regarding customer service, return policy, cancellation policy, and quality of products. Top of the complaints include the unfavorable no-cancellation policy and no-warranty policy, difficulty getting through to the customer service representatives, high return costs, and not getting refunds on returned items.
For more information about the company, please visit PartsGeek.com and read customer reviews across various platforms. If you have had experience with the company, you may leave a review on PissedConsumer.com.
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