Top Questions to Parts Geek: Customer Service and Credibility

PartsGeek is a one-stop online shop for auto parts. The marketplace opened in 2008 to offer customers easy access to car parts and auto accessories at competitive prices. They have millions of products listed on their website ranging from refurbished, rebuilt, aftermarket, OEM, to high-quality genuine parts. They have partnered with different third-party vendors and manufacturers across the US to avail even hard-to-find automotive products to customers.

However, is PartsGeek genuinely convenient and reliable? Below is an overview of the company’s rating on PissedConsumer.com.

Number of Reviews – 2.2k

PartsGeek Rating* – 2.1⭐⭐

Claimed Losses – $140k

Successful Calls – 9.6k

Resolved Issues – 12

Here are the answers to the top PartsGeek customer service questions to help you establish the company’s credibility.

• How can I contact PartsGeek customer service?
• Is PartsGeek legit?
• Do they do free shipping?
• How do I return order?
• How can I cancel an order?

1. How Can I Contact PartsGeek Customer Service?

You can contact PartsGeek customer service via phone, fax, live chat, and social media pages.

The fastest way to reach customer support is to call the PartsGeek phone number provided on their website: 1-800-541-9352. Although they indicate that the PartsGeek phone number is mainly for making orders, you can also use it to get immediate assistance on other issues. The phone number is open throughout the week at the following times:

• Monday – Friday: 8 am – 10 pm EST
• Saturday and Sunday: 8 am – 8 pm EST

The PartsGeek customer service is also available on live chat Monday to Friday between 9 am and 7 pm EST. To start a conversation with a representative, click on the live chat button at the bottom of the customer service page on PartsGeek.com within the indicated chat hours. To fax, use the following number: 1-856-552-0349.

There is no PartsGeek customer service email address on the website, but you can submit a support ticket on issues such as order/credit status, order tracking, GMA number, or return a part. You will be required to provide your email address and order number.

Parts Geek corporate office is located in Doylestown, PA 1890. Nevertheless, they categorically note that they neither offer walk-in services nor receive returns at their office.

The auto parts company has Facebook and Twitter pages. However, there hasn’t been any activity on both social media pages in the recent past.

Several Parts Geeks complaints indicate that customers have difficulty contacting customer service. For instance, in Parts Geek review #2607982, the customer was put on hold for 10 minutes. When they finally got to speak to a representative, they were given the option for a callback, but no one has called them.

2. Is PartsGeek Legit?

The question which concerns many of our customers is if Partsgeek is legit.
We looked at the company’s reviews and ratings on Pissedconsumer.com to establish potential reliability and credibility issues.

Parts Geek has a 2.1-star rating out of the possible 5, with a majority of reviews being complaints. The top PartsGeek complaints are in regards to:

• poor customer service;
• difficulty with processing PartsGeek returns;
• delivery issues such as delivery to the wrong address, delivery delays, no delivery at all, or delivery of wrong items;
• defective parts and poor product quality;
• unethical business practices.

For instance, in PartsGeek review #1944864, the reviewer warns other customers against shopping on the online auto shop citing issues such as poor product packaging and poor customer service.

3. Does PartsGeek Do Free Shipping?

According to the Parts Geek home page, one of the benefits of shopping on their marketplace is that they offer quick shipping of items regardless of your location. We looked at Parts Geek shipping policy and customer reviews to establish if indeed they deliver products within a short period.

Parts Geek shipping cost varies from order to order depending on its size and delivery location. The exact shipping amount will be indicated on the order page just before checkout. Notably, PartsGeek free shipping is available on some products. If applicable, it is indicated on the particular product page.

The PartsGeek customer service page indicates that you can expect to receive your ordered items within 3-12 business days. Ground orders take 3-7 business days, while truck freight orders take 7-12 days. The shipping carrier schedules truck freight deliveries, and you will need to provide a valid daytime phone number to facilitate delivery.

Although there is an option for overnight and 2-day delivery, the 48-hour delivery timeline is not guaranteed. Also, PartsGeek does not offer delivery over the weekend and holidays. Therefore, overnight and 2-day delivery orders made on Friday are delivered on Monday.

Overall, the stipulated PartsGeek shipping timelines are an estimate. Although Parts Geek aims to have all orders shipped out within 1 to 2 business days, delivery timelines vary depending on factors such as weather conditions, availability of the products, and vendor delays. 

Once you have made your order, you should receive a PartsGeek email with your order number within 1 to 3 business days, although some tracking numbers take longer to update. Contact PartsGeek by submitting a ticket with your order number on the customer service page to track your order. You can also call the PartsGeek Phone number or chat with a customer service representative on live chat within the operating hours.

PartsGeek shipping is only available to the 48 continental states in the US. However, air freight shipping is available on a few products to Alaska and Hawaii. Shipping is not available to Canada, Puerto Rico, Guam, and other international destinations. Parts Geeks does not ship to hotels, forwarding companies, or PO Boxes.

4. How Do I Return PartsGeek Order?

The PartsGeek return policy allows customers to return ordered items within 30 days of purchase with a valid RMA number. 

To get an RMA number and return instructions, submit a support ticket on the customer service page and provide your email address and order number. You could also contact PartsGeek via live chat or phone. 

The RMA number should be sent to your email in 2-4 business days, although it can take longer. If you are returning multiple items, you might receive multiple RMA numbers. Confirm that all the items you intend to return are listed on the PartsGeek email with the RMA. If you do not receive your RMA number within 5 business days, contact PartsGeek.

Parts Geek advises that you ship with a shipping carrier that offers insurance and a tracking number to minimize the risk of items getting lost in transit. Ensure to write the correct RMA number outside the shipping box. The customer prepays for the return shipping fees.

The PartsGeek return policy emphasizes that the company does not accept returns after 30 days, with no exceptions. They also provide that electrical and electronic parts be returned unopened. 

According to PartsGeek reviews, the top reasons customers return items include delivery of damaged or defective products and delivery of wrong items. Unfortunately, several customers have had difficulty returning their items; hence the question “is PartsGeek legit?”

The top PartsGeek complaints regarding returns include:

• Difficulty contacting customer support.
• Being asked to provide photos of the damaged items.
• Some items take up to 30 days to be delivered, making it impossible to return within the stipulated 30 days.
• Delays in sending RMA number and return instructions.
• Hidden return terms and conditions, e.g. restocking fee.
• Even in cases where the customers are able to return, refunds take too long, and in some cases, they are not refunded at all.

5. How Can I Cancel an Order on Parts Geek?

The Parts Geek cancellation policy indicates that they do not accept order cancellation or changes as orders start being processed within an hour of being placed. They advise that you initiate a new order if you want to order additional parts. If you enter an incorrect shipping address, contact your PartsGeek shipping carrier once you receive your tracking number.

Parts Geek complaints indicate that the no-cancellation policy disadvantages many customers. Yet, in some cases, customers want to cancel for legitimate reasons, such as orders taking too long to be delivered, and in some instances, the ordered items are sent to the wrong address.

Is PartsGeek a reliable company?

While Parts Geek offers a wide range of auto parts and accessories at competitive prices, the numerous customer complaints on PissedConsumer and other review forums indicate that there are some reliability problems with the company. Often, customers lose money due to poor customer service, unfavorable return and cancellation policy, and delivery issues. 

What has been your experience with Parts Geek? Leave a review on PissedConsumer.com to help other customers make an informed buying decision.

*Disclaimer: Ranking and statistics are based on our users’ review texts and PissedConsumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.