Rebecca Garland
Rebecca Garland
Business and Education Expert

Delivery service can be amazing – fresh, hot food delivered right to your door. But sometimes it isn’t so amazing. Orders come in wrong, your food is cold, or perhaps your meal never shows up at all.

The idea behind services like UberEats is ideal – food delivered right to your door after easily ordering. But the reality of a food delivery service can be a bit different at times. When something goes wrong, it’s important to be able to reach customer service in hopes of making it right.

Ubereats questions and answers

Number of Ubereats Reviews –  37.8K

Ubereats Rating* –  1.5⭐⭐

Claimed Losses –  $6.2M

Number of Ubereats Issues Resolved –  167

1. Is Uber Eats Support Helpful? offers a straightforward service to customers. Use the UberEats app to order food, and a driver will bring it straight to your door. It seems simple, but sometimes you need to change or cancel an order. Sometimes there are payment issues or your order arrives wrong. When things like this happen, customers want to easily call Uber Eats customer service number.

But as we all know, not all customer service departments are created equally. So how does the Uber Eats support stack up? We turn to Uber Eats reviews and – more importantly – complaints to find out.

We looked at the Uber Eats reviews on our website as well as other review-based websites to try and see a clear picture of On PissedConsumer, customers have given Ubereats a score of 1.5 stars. TrustPilot rates the company even lower with a 1.1 rating. Other review platforms seemed to have similar Uber Eats complaint issues.

The most common complaints across platforms included:

  • Customers struggling to find and successfully use the Uber Eats customer service chat, email, or phone number.
  • Customers trying to track their orders through the Uber Eats app.
  • Customers asking for an Uber Eats refund after not getting their order or getting a wrong or unacceptable order.

In the various review platforms, customers were reaching out to the delivery service through Uber Eats customer service chat in the app or website, by phone, and through various social media platforms. Judging by complaints, social media had the most public responses from the company, but many customers also mentioned being able to speak to a representative on the phone or getting written responses through Uber Eats customer service email.

2. How Can I Contact Uber Eats Customer Service Via Phone?

Once you’re logged into your account on the app, you have several options for reaching out to the company. You can reach out via the Uber Eats customer service email, social media, or phone number. When you call, be sure to have the details of your order. This includes the order number, the amount, the date, time, and location as well as any messages or confirmations you have received. The more information you have to support your complaint, the more likely you are to find a resolution.

That Uber Eats phone number is (800) 253-6882.

Customers can call Uber Eats support if they need to make a quick change to their order, or if there is a problem. Having a phone number available, however, doesn’t guarantee success with customer service.  A common thread among the reviews on multiple platforms is how much customers have struggled with the Uber Eats customer support phone number.

A reviewer here on PissedConsumer explains in his Uber Eats review (#2130116 ) that he is being repeatedly contacted as if his home is a restaurant with orders ready for pick-up. He left his review to complain that nobody at the company was answering his phone calls to customer service and he wasn’t getting a response via email.

Uber Eats customer complaint

You can also contact the company via the Ubereats customer support phone number at (800) 253-9377 or (913) 442-8075.

3. Can I Start an Uber Eats Customer Service Chat On Social Networks?

According to the Uber Eats app help section in the app, there are several ways to contact customer service. One of those methods is via social networks like Twitter or Facebook. The company routinely tweets specials and information via Twitter and also announces the same promotions and offers via Facebook.

Customers use Twitter and Facebook feeds as a way to contact Uber Eats customer service, as well. This form of Uber Eats support contact is very public, of course, which can lead to faster results provided by the company. It turns out that the social media accounts are monitored by Uber Eats support.

In his post via Twitter, one customer managed to initiate an UberEats customer service chat on the company feed. When he asked for follow-up more publicly, he received a generic response that just made him angry. If the matter was resolved after the conversation on social media, it was not done publicly.

UberEats Twitter comment

According to the Uber Eats FAQ, drivers will attempt to contact customers. If there is no response, then the customer is charged for the meal despite not receiving it. This policy seems to be an issue with the Uber Eats Twitter review as well as many others across various review sites.

UberEats no refund note

4. How Can I Speak with Uber Eats Customer Service Locally?

The company’s number will put you in touch with the nation-wide Uber Eats customer support. But what Uber Eats customer service phone number do you use to get in touch with the people who are actually delivering your food or working more locally?

Sometimes there are very specific local issues that need to be resolved, as one frustrated customer pointed out in his Uber Eats review (#2127029). He ordered from Dairy Queen in his local town, only to be told that Uber Eats drivers refused to pick up from inside that particular store. After canceling his order due to this issue, he was frustrated that he was still charged after ordering from a restaurant through the Uber Eats app that the drivers won’t deliver.

This is a very specific issue related to his town. A more localized Uber Eats contact number would make a lot of sense in this scenario. However, finding a good contact number for localized assistance is the basis of many Uber Eats complaints. In most cases, contacting the local delivery driver is the only localized contact available.

According to Uber Eats FAQ, to contact the local delivery driver, you must wait until the delivery person has collected your order. Then, inside the app, tap the phone that appears on the phone status screen. You then have the option to call or start an Uber Eats chat with the local delivery person. Be aware, however, that the delivery person may not respond if driving for safety reasons.

Contacting UberEats driver

5. How Can I Resolve My Question Via Uber Eats Chat or Help Page?

The company help page is a collection of Uber Eats FAQs related to many things about the food delivery service. There are Uber Eats FAQs about ordering and delivery, tips, and contacting the driver. But there is not a simple Uber Eats customer service chat or contact form in the help section.

If you dig a bit, however, you can find some contact information for Ubereats support. When you search the Uber Eats help section for “contact” you can find some options. There are several Uber Eats contact pages about contacting the driver you ordered from. There is also a page about the Uber Eats cancellation policy that refers to a helpline but doesn’t offer the number for the line.

UberEats cancellation policy

On a second page about refunds, after you cancel Uber Eats, customers are asked to enter an order number through an electronic form. This option allows them to start an Uber Eats customer service chat about a refund. However, this does make it possible to contact Uber Eats customer support through the help pages.

There is another way to send an Uber Eats customer service email through the company’s help pages. If you visit the page for an Uber Eats complaint that is unrelated to the help menu selections, there is a more generic online form that you can use to submit a complaint to the company.

Uber Eats help question form

There is a reason the term “hangry” exists. Being both hungry and angry is a bad combination, especially when you tried to solve the hunger and a mistake on the part of the delivery company led to anger. According to many positive tweets and posts on social media, many customers have good experiences with and enjoy food delivery.

But a large number of frustrated customers online asking for a better Uber Eats contact number or leaving complaints across every review platform, including ours, tells a different story.  If you have issues with the company, you have choices about how to contact Ubereats customer service help. You can call, but you can also send an Uber Eats customer service email through the help pages or send a private message through social media options. Contact through social media seems to get the attention of the company the most quickly, according to UberEats reviews.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Legal disclaimers:

  1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.
  2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

Leave a Reply

Amy #1055
I do not use Uber Eats very often but in the instances that I do I have had a fairly good experience. My concern is now though is has the company placed any measures for safety during this pandemic? Are they giving masks to the riders and what about the food? Do they ensure that the rider doesn't pick up poorly packaged food? The consumer's health is at risk here, one reason I have not opted to use delivery food. I personally do takeout if needed.
Tiffany O #1056
I really want to clear out who is at fault here when refunds take forever to do. I really dislike cancelled orders and the poor assistance I get when it comes to refunds. This is mainly because it takes forever for the funds to come back to me. They say it must be with my bank, if that is the case is there anything Uber Eats can do about this? I'm sure a lot of other customers want faster refund time or even yet riders who don't cancel orders out of the blue causing you to have a refund in the first place. Don't they want revenue or something?
Jack Benson #1057
Thank you for taking the time to discuss Uber Eats, its helpful to get objective people out here instead of those Twitter rants that automatically cancel businesses because of one bad review that happened. Sometimes people forget that these businesses employ people that depend on the income they get from this job. Of course feedback from customers will help improve a business so I do not discourage anyone making constructive criticism -- just wanted people to know that at the end of the day it is a business that is employing many people.
Mary Anne #1058
So the only local support we would get would be from the rider who might be driving at the moment we try to contact them? Well, pretty understandable that the rider shouldn't be bothered while on the road. I don't mind customer support not being localized as long as they're efficient -- which means when I need support they are there. Not the kind that I have to wait forever until I get connected to one. That beats the point of support for delivery apps you know, it isn't like a broken product that you want to return. It's real time and the delivery item is perishable.
Kiondra Harris #1144
I am pist off I literally watched this driver not even pull in my apts to deliver and lied I was calling her she wouldn’t answer I want my money back the food was for my kids and then you people don’t even have number someone can call customer service
Carole #2034
Worst customer service EVER.. don't waste your time all they will do is lie to you
Perin McKnight #1233
I have been trying to open an account for ordering food on line. I go through each line and when I get to --enter code # sent to phone #, I cannot find any code # or letters on my phone. Please help. thanks.
Paul W. Rohrer #1321
I am appalled at the Simone Biles gay commercial. I’m done with Uber Eats.
Carole #1927
I've been trying to cash out my money for over a month I call and I get excuse after excuse after excuse as to why I can't cash out I guess I have to contact an attorney to get my money because they got theirs but I can't get mine doesn't seem fair does it
Carole Eaton #2033
Again I called customer service to TRY to cash out. MJ tried to {{{REDACTED}}}. I asked for a Mgr, all he could say was I understand how you you don't!!! I haven't been able to cash out $98.33 for over 2 months I get excuse after excuse after excuse but they got paid their money off of my deliveries! Then I went on to ask for their legal department and he refused to give me that number, so on top of not being able to cash out, he refused A manager and he refused the legal department. You get absolutely nowhere with their customer service they feed you a line of b******* tell you they understand that somebody will call you by the end of the day and of course they don't! that you'll be able to cash out within 24 hours and it's been two months. Someone HELP! I will get an attorney involved if I have to.
Jamal #2360
Order hasn’t been delivered. I did specify the location it’s the hospital. Ans I been waiting outside the driver never showed up. He read my messages, he doesn’t answer the phone either.
Diane Griffin #2414
food was missing all they did was refund me the money still no food so I guess I'm done using they app
Anonymous #2859
Set up a new account but the app won’t let me use my $25 off promo code even though I’m a new customer. Apparently the new phone I got is registered to someone who already had an Uber east account and now I can’t use my promo code. Glad to know ahead of time this app isn’t worth wasting my money on.
Hayley lockwood #3141
We received someone else’s order and they are not answering emails etc. The food was for my children I am not happy and won’t be ordering off Uber eats agiain
julie millward #3608
I made a order on line to McDonalds and never received my order but still took my money how do I get my money back it went to wrong address not happy
julie millward #3609
Order McDonalds and went to wrong house but I still got charged for it
Kristy Barrows #3632
Absolutely disgusting says my order has been delivered and not turned up but still charged £30
Carlo Whittaker #3995
HiI had a horrible time with UBER customer service. All I wanted was to explain that I paid for my food twice. I ordered my food online and it was automatically withdrawn from my visa. We ordered (non uber) pizza from another company and paid the delivery guy at the door.When the uber delivery guy came to the door we paid him in full forgetting we already paid online. It was kind of strange as to why the uber driver was so very thankful for a $4.23 tip.But to my surprise when I went on-line and saw my paid by visa UBER receipt.I guess the uber guy thought he got a $32 tip. I called uber support/customer service immediately and told the guy my mistake. I was Put on hold for 6 min then I was cut off.I called back 2nd time and I had to explain my problem over again.Again, I was put on hold and transferred to security support which was the wrong department.I was then transferred to another department and explained my problem again and was transferred again to the correct department and had to explain myself again.I had trouble understanding the lady's heavy Filipino accent and after about 7 min of communicating with her we finally understood each other.In the end she said she could not refund me because it was a cashless payment.I said to her ok and paused for a few seconds and started to think if this was a joke or a scam.I said to her it doesn't make sense that you charge my visa which is cashless but you can't refund my visa which is cashless.I was put on hold for a few min and she returned and said uber can’t refund me.So I told her to call and verify with the uber driver who came to my house, that the payment including tips at the door was a mistake.I was put on hold again for a few minutes and after she was finished communicating with the uber driver she gave me the uber drivers phone number 416 580 4633 to contact him.I called the uber driver who was expecting my call and told him I made a mistake and paid him for my food including tip but forgot uber already charged my visa.So, I paid for food and tips twice. He said he will call uber to refund me and to deduct it from his pay.ThenI told him I could drive my truck to where he was if it was close by.He was in Mississauga which would cost me too much in gas.I told him if he drove down he could keep $10 for gas. He said no too far.Later that evening the Uber driver (Rawat) text me that he will e-Transfer me the moneyI gave him my info and I was only given $20.00 not $32. So I lost $12I guess I should be thankful I did not lose everything.That guys, was my horrible experience with Uber Eats.Uber Email me to give a service review but I have not given one yet.Paid by visaFood $27.77Tip $4.00Total CA$31.77Paid UBER Driver at DoorFood $27.77 foodTip $4.23 TipTotal CA$32.00Received from uber driver CA$20.00
Joseph #4280
I have asked for help about an order that was made last week and I have not heard anything back from yourselves about the order. I had groceries missing from the order and you have not refunded me back or even got back to me through the app. Can someone please get back to me through the app or via email thank you
Natalie Taggart #4542
Order Date:22/05/22 11:41Order Number:JC471611764I ordered the meal from hamiltion retail park mcdonals and asked for no ice in the juice we got ice in both We also got no sauce that I paid for or sauce with the cheese bits I selected 3 in addition the chips were cold,not a large portion and looks reheated basically not eadable
Ayanda #4582
Good DayI placed an order with Uber Eats at 13:00 my expected delivery time was 13:45 and they kept on delaying and only to told it will be delivered at 14:55. I checked the app and apparently, the driver was outside when I went to collect my order, my order was canceled. I received a call from 087 number just before and the driver was nowhere to be found. That time it was raining and I had to walk up and down in the rain. Now to be told I owe the restaurant R37.50 whos fault is it? I was looking forward to my order and wouldn't have ordered if i knew something like this would happen. I tried calling the driver and clear we had network issues. Now I'm blocked from ordering till i pay back the money.