Winnie Murugi
Winnie Murugi
Health and Beauty Expert

Uber is one of the leading ride-hailing apps that provides a seamless way to connect riders and drivers with a tap of a button. It is currently accessible in more than 70 countries and 10,000 cities. By the first quarter of 2023, Uber's user base had grown to over 130 million.

When customers decide between different ride-sharing apps, they compare not only costs, like Uber vs Lyft price, but also the quality of service, turning to online reviews to learn about the customer support offered. They often evaluate Uber support against Lyft customer service or the customer assistance provided by other leading competitors in the industry.

Here is an overview of Uber reviews and ratings on

Uber QA

Number of Uber reviews – 28.8K

Uber rating* – 1.7⭐⭐

Claimed losses – $11M

Successful calls – 8%/270K

Resolved issues – 211

Key Insights

  • Despite its convenience, some Uber customers encounter issues when using the app and would like prompt assistance. 
  • 44% of reviewers on believe that Uber needs to enhance its customer service, and 49% are hesitant to use it again for similar services in the future. 
  • Uber provides limited options for contacting customer service. There is no live chat or direct email address, and users are encouraged to reach out through the app.

This article will discuss the reliability of Uber customer service and ways to contact its representatives.

1. Is Uber Safe?

Riders and drivers considering signing up to the app often wonder, “Is Uber safe?”. is comparably safer and more convenient than taxis and public transport. According to their website, the app takes particular measures to ensure that both riders and drivers are safe.

The app is built with easily accessible safety features such as emergency assistance, GPS tracking, phone number anonymization, on-trip reporting, share my trip, and 2-way ratings. A dedicated safety center on the app details what Uber Technologies, Inc. is doing to keep you safe. 

Drivers undergo several screenings, including criminal background screening, before being approved to accept rides on the Uber app. The app automatically locks out drivers who exceed the consecutive driving hours limit. It also features speed limit alerts that remind drivers to stay with a given speed limit.

We checked Uber ratings and reviews on to find out if customers find the ride-hailing company safe. With more than 28.8K reviews, users rated the app 1.7 out of possible five stars. 80% of the reviews are negative, while 9% are positive, with only 13% of customers saying they would recommend Uber to a friend or colleague.

As of the date of writing this article, over 270K calls had been made to Uber customer service with only 8% of the users' issues being resolved. On average, the duration of each call is 1 minute 17 seconds. 

Over 21% of customer calls are regarding payments and charges, with most customers requesting a refund as a solution to their issues. Other reasons for contacting include account-related matters, inquiries, and account activation or cancellation, among others. Overall, Uber customer service has received a less than favorable rating, with customers giving it only 1.5 out of 5 stars.

With that said, there have been some safety complaints, as evidenced by Uber reviews on The top Uber complaints are in regards to safety include:

  • rude drivers;
  • the car number plate on the app and the car that arrives do not match;
  • drivers arriving later than the scheduled time;
  • no show by the driver;
  • riders falsely accused of not wearing a mask;
  • drop off at the wrong location;
  • being forced out of the car;
  • sometimes, there are no vehicles available.

For instance, in Uber review #5565809, the rider complained about the driver’s behavior and attitude:

This particular time the driver took me on a weird route. When questioned about it, she got SUPER defensive and dropped me on the side of the road.

They were also frustrated that they couldn’t find an Uber safety phone number to call for assistance during the incident. Notably, the reviewer updated their complaint to indicate that Uber refunded them for the ride.

Other common Uber complaints include:

  • fraudulent charges;
  • wrongful billing;
  • difficulty contacting Uber customer service.

For example, in a video review #2234205, the customer could not contact Uber to seek a refund on a $24.99 charge that had accumulated over a couple of months. He was first charged $5 for no show even though the driver couldn’t find him. He was charged more for a pass that he did not understand. His efforts to contact Uber support via email or phone have been futile.

Uber drivers also encounter challenges when using the app or in the cause of their rides. For example:

  • being locked out of the app without explanation;
  • delayed payments;
  • rude riders;
  • riders who flaunt COVID-19 safety measures;
  • difficulty finding the rider at the listed pick-up location.

Despite some challenges, Uber still receives positive feedback in several areas:

  • convenience;
  • quality and timely service;
  • some good drivers;
  • reliable and safe rides.

2. How to Contact Uber Customer Service by Phone?

How do I talk to Uber customer service representatives? This is one of the most common questions Uber riders and drivers ask because customers often need prompt assistance with various issues. To answer this question, we checked the official website to find out how to contact Uber via phone.

Uber offers 24/7 phone support for both drivers and riders. Riders and drivers can call the Uber phone number +27800172956 or navigate the help section on the app to “Call Support.”

contact Uber customer service by phone

Drivers can access phone support, whether on-road or off-road, in-app, by following these steps:

  • Open your Uber Driver app.
  • Log in 
  • Tap the menu icon and select help
  • Select the issue you are experiencing.
  • If phone support is available for the respective issue type, tap Call support.

If you are a rider, you may wonder how to contact an Uber driver by phone using the app. 

If you have just requested a ride, you can call your driver by navigating to the driver’s info at the bottom of the screen and selecting “contact.” On the other hand, you may want to contact the driver after your ride is complete, say if you have lost an item. 

In this case, go to the “Your Trips” section on the app, select the relevant ride, and select “I lost an item” to contact them.

There is no Uber safety phone number provided on the website. However, on its safety page, Uber recommends that you call 911 through the app in case of an emergency. The app will display your live location and trip details, which will be shared with emergency dispatchers.

Uber safety number

Reviews indicate that customers have a difficult time reaching the Uber support representatives on the phone. For example, in review #5721791, the customer says: 

Keep going around in circles trying to get customer service … Not able to reach a human.

3. How to Contact Uber via Live Chat?

Customers are also keen to know how to contact Uber via live chat. There is no Uber help chat option for riders and drivers. However, there is an in-app Uber online chat option for Uber Eats delivery. 

Uber live chat

Uber reviews further evidence that there is no live chat option for riders and drivers. In review #5730431, the customer expressed their frustration with the lack of an Uber driver support chat or customer support phone number:

I wasted 40 minutes trying to find working customer support phone number or at least a live chat for Riders. None. There is one phone number for Drivers.

4. How to Contact Uber in the App?

Another common question is how to contact Uber support via the app. Here are the steps to follow:

  • Go to your Uber app and log in if you haven’t already
  • At the bottom of the screen, go to your “Account”
  • Tap on “Help”
  • Scroll down the list of topics and select the most relevant category.
  • Follow the prompts.

In most cases, the Uber app will lead you to a help page that addresses the issues. You may also be provided with a form where you are required to share more details about the issue. The Uber support team will get back to you via the in-app message center. You may also receive an Uber customer service email regarding the issue. 

Note that there is no Uber customer service email on the website or app that you can write to directly. Neither are there clear steps provided on how to call Uber. However, some people attempted to write to but did not get a response.

4. How to Contact Uber via Email

Like many other users, you may be wondering how to email Uber support. There is no Uber support email address provided on the official website. Some people attempted to write to but did not get a response. 

In Uber review # 5724479, the customer confirms that there is no way to email Uber after their failed attempts to get in touch with customer service regarding “weird payments”:

…so i tried almost every possible way to email uber. no contact email for costumer support literaly nothing online.

5. How to Contact Uber Customer Service on Social Media?

Uber customer service is most active on Twitter on the main company page (@Uber) and the dedicated customer support page (@Ubersupport). While they have a Facebook page, there has not been any activity on the page since 2019.

Therefore, the best way to contact Uber customer service for prompt assistance is by commenting on the @Ubersupport feed or sending them a direct message. The Uber social media representatives typically respond to complaints on the feed within minutes. They ask for further information about your issue or you to send personal details via DM. This is the closest form of Uber online chat support that there is.

Uber customer service on social media

Ensure Smooth Customer Experience with Uber

There are few options available to get in touch with Uber customer service. Although the company provides a phone number for support, reviews on indicate that some customers may experience challenges getting through to someone. There are no currently Uber live chat or email support options. 

To ensure the most efficient customer experience, use the app. Consider sending a DM or posting your concern on their social media for a prompt response. 

What has been your experience with Uber customer service? You may leave a review on or comment below. 

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Legal disclaimers:

  1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.
  2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

Leave a Reply

harry aggarwa #2086
Please my return two luggage bag last night missing the bags please contact me .
Darryl Q Griffin #2265
I was charged over 11.00 dollars for a 7.67 ride. Why? That money should be replaced back to my uber card.
Dushyandan R #2396
Today morning i have waiting for the cab after booking my trip half an hour ,not getting while i caught another auto that same time uber auto on the way to reach the location due to this reason my trip cancelled , you are charging cancellation charge it is not possible to pay cancelled trip charge to my next trip
Lobsterlady57 #2566
I called for ride I adv Alejandro I had E V MOBILITY SCOOTER for ride toWalmart. He sent message that said don't fit. I add this is Airline approved scooter and it folds to 62 inches which is same size as standard baggage. He went against the American with DisabiliTies Act which is against the law and carries a $25,000 fine. He was the rudest person I ever met..If these are the type of Uber Drivers you hire WOE IS ME
Swati #2772
I want to talk with uber customer service personal or I will file sue ,driver is canceling my trip n cancellation charge is levid on me.,this is fine many times so now I m filing case on uber
Renu #3348
My brother forgot the phone in uber car how it return phone
Graci Getz #3575
I have been notified about my last ride with Uber, saying I owe $11. and change. If you check you will see I was charged twice. Please let me know.
Jack Rivera #3850
Left bag in vehicle last evening
Debra lettieri #3963
I was leaving Vegas and got charged for 3 trips. I want a refund
Carlette Jubilee #4009
Please refund my credit card $5.75. I called Uber for a ride to the Arlington YMCA this morning Apr 2022 at approximately 9:40 AM. The map told me the driver would arrive in 9 min. I sent 2 text msgs to my driver when he didn’t show. I got a text telling me that driver was not available and to request another driver which came withi 15 minutes. Uber charged me for the ride that’s fine and a cancellation fee. I did not cancel the ride. I was instructed to request another driver. Pull my account and look at the transactions. I have forwarded this info to my credit card company as disputed. Please refund my credit card or give me credit as I did not cancel. Uber texted telling me he was not available.
Gayathri Ashok #4120
On 01 Mar 22, I traveled from Bhuvaneswari Nagar Hebbal to Kadu Malleswaram by Uber Auto around 10 am, fare was Rs.151, I paid by Phonepe to the number given by the Driver, but now when I tried to book again, its displaying Rs. 151 is due, my bank also has debited the amount, this is not fair. Kindly do the justice and resolve my problem, I am unable to contact customer service live also in Uber Support my specific problem column is not there, otherwise we will lose our hope with Uber Service, please resolve my issue at the earliest, an early action , will be highly appreciated.
Lynn #4203
Well that sure is unhandy dandy no help!!! if you are late and your Uber driver never shows up I want a phone number to call not an email conversation!!!!
Maria garcia #4575
Why i keep getting charge monthly when i tried to cancel ubber and even change my bank card?
Kathy kulp #4713
On Thursday., may26th i called for an Uber driver to take me to the airport. It was raining and i saw his gray Dodge Ram go to the end of the cove and i stood at my porch and waved at him. He pulled up on one side of my circular drive then to the other side and I realized he had no intention of driving up into my driveway. I am 72 yers old and had been recently hospitalized and i had to walk down into the street to approach his truck. He rolled the window down a bit, never making eye contact. I politely asked him if he could help me. He proceeded to spin his tires and leave my cove. I stood there in i the street in total disbelief. Almost immediately I received a text saying driver had to cancel ride. His name is Shaun (i’m in Memphis) and he had 8k rides. I didn’t have time at that point to drive myself and i called for another ride. The person i got that time was very polite and was able to get me to the airport in a timely manner. To add insult to injury i am charged for two trips.This man behaved in a manner that was very sociopathic.Due to that i did not hire an Uber when i got to my destination. I had read a comment from the car service i hired about taking a 1 1/2 hour 200.00 Uber ride in a nasty car. I paid much less that’s that for private car service with a driver who called me several times to make sure we had our meeting places right.My neighbor recently gave me the name of a car service that i will use in the future.I have never had a bad experience with an Uber driver but this guy Shaun should be checked out and drug tested in the event that he is not a sociopath. He has no business driving people around. I feel like he is a time bomb waiting to explode.I was told to take a picture of the tags of the cars i would ride in.Beyond Pissed and have no intention of paying 2 fees for one ride.
Shelia Alexander #4743
I’m Uber driver .3 years notice money was taken of my earnings. After showing them Screenshot every thing l tryed using avis rental car Uber gave company access to rental then they avis start over changing my charge card l have proof everything Uber pro was tamped with so reest it. evey week then 90 days l l couldn’t receive my upgrade.on navigation system.l wasn’t receiving no promotion l contact greenhub illnis still wasn’t any assistance Uber driver Uber now is taking money from driver dispatch center over seas taken money
Mirza Ali #4972
I booked a Uber cab on 16/06/2022 at 1235 to go to Manipal Hospital on Old Airport Road and a cab Ethios number 4407 was assigned with Pin number 5584 Driver name Panduranga. The cab came on time but when I got in and gave the pin number the driver refused to take me and asked me to get out as he was told to go to International airport. Despite my showing him my phone where the destination was Manipal Hospital and the fare of Rs 139/- he refused.He asked me to cancel the ride which I refused and he also refused to cancel with a result the home page was locked and I could not ask for another cab for nearly 20 mins and I had to walk some distance to get an auto to go to the hospital and passed my doctors appointment and had to wait for two hours at the hospital. Now I have been asked by Uber to pay Rs 24/- for cancelled ride which I did not cancel. Kindly take action against the driver for harassing a senior citizen and an ex service man. Action taken against driver and cancelling my fine of Rs 24/- may kindly be intimated to me.
Arthur G Coen #5325
I am being charged for something I don't use I use Lyft not Uber refund me
Michael Gobel #5481
My card was charged for a ride that I didn't even get the driver canceled the ride never showed up and they still charged me $11.94 now they don't want to respond to me or refund my money they are the worst company I've seen and my card wouldn't even authorize for the payment said I needed a different card and they still took the money I need my money back now you want your money when we pay for a ride to go somewhere right now I want my money you took for me back right now
Brandy Pedigo #5531
I have a Disability from a brain surgeryThe Uber Drivers I like there better than other Taxies but getting charged for a ride u did not use 2 times in one night or want to rescedgle for the day a head and u get charged for the same day is so over whelming. Especially when u don't understand how to cancel it.
Refund #5616
I cancelled my Uber and haven't gotten my money back