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Tips for Companies to Build and Manage Brand Reputation
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Trends & Insights
When Insurance Loses Customers: A Story That Happens Every Day
Claims delays, unreachable support, billing friction, and confusing coverage drove silent churn in 2025. See what the 2023–2025 data reveals—and what insurers must fix for 2026.
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How to Choose the Best Reputation Management Company for Your Needs
Struggling to find the right reputation management company? Our article...
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5-stars PissedConsumer Profile: How to Achieve It
How can a company get 5 stars on PissedConsumer? What features does the...
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Customer Experience Metrics by Industry 2025
Discover how consumers rate service across 16 industries—from insurance to...
Latest Articles
Trends & Insights
When Insurance Loses Customers: A Story That Happens Every Day
Claims delays, unreachable support, billing friction, and confusing coverage drove silent churn in 2025. See what the 2023–2025 data reveals—and what insurers must fix for 2026.
Customer Service
Why Your Real Reputation Is Hidden in Support Logs
How often do you search for complaint’s roots in customer service? Discover how missed calls, slow replies, and unresolved issues shape your true reputation, and how to avoid negative online.
Trends & Insights
Customer Experience Metrics by Industry 2025
Discover how consumers rate service across 16 industries—from insurance to e-commerce. Learn why tracking CX benchmarks matters and how to use real data to improve satisfaction and retention.
Customer Service
Customer Experience in the Loans & Mortgages Industry 2025
Insights from 42,000 Consumer Voices
Borrowing money is no longer just about interest rates — it’s about experience.
Consumers now expect speed, clarity, and empathy from lenders. Yet the data shows that many borrowers still face friction at nearly every stage, from loan application to customer support.
PissedConsumer’s Customer Experience in the Loans...
Reputation Management
How Negative Reviews Cut Into Profits: A Two-Level Model
Negative reviews hurt more than reputation — they cut directly into revenue. This article explains two loss scenarios with formulas, benchmarks, and guidance on how companies can apply their own data to measure risk and protect profits.
News
PissedConsumer.com Makes the Inc. 5000 List (Again)
PissedConsumer.com makes the 2025 Inc. 5000 list, ranking #2370 with 179% growth. See what fueled our success and how we're helping consumers and businesses alike.
News
Animal Service Companies Earn Consumer Trust And Awards
Three standout pet service companies earned top honors for customer satisfaction in 2025. Find out what they did right, and utilize proven approaches for your business.
Trends & Insights
How Personal Brand Builds Business Reputation
Discover Matthew Stewart’s candid insights on ditching buzzwords, aligning values with profit, using consumer reviews as an early warning system, and leading Gen Z through uncertainty.