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Tips for Companies to Build and Manage Brand Reputation
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Trends & Insights
Customer Experience Metrics by Industry 2025
Discover how consumers rate service across 16 industries—from insurance to e-commerce. Learn why tracking CX benchmarks matters and how to use real data to improve satisfaction and retention.
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How to Choose the Best Reputation Management Company for Your Needs
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5-stars PissedConsumer Profile: How to Achieve It
How can a company get 5 stars on PissedConsumer? What features does the...
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How Personal Brand Builds Business Reputation
Discover Matthew Stewart’s candid insights on ditching buzzwords, aligning...
Latest Articles
Trends & Insights
Customer Experience Metrics by Industry 2025
Discover how consumers rate service across 16 industries—from insurance to e-commerce. Learn why tracking CX benchmarks matters and how to use real data to improve satisfaction and retention.
Customer Service
Customer Experience in the Loans & Mortgages Industry 2025
Insights from 42,000 Consumer Voices
Borrowing money is no longer just about interest rates — it’s about experience.
Consumers now expect speed, clarity, and empathy from lenders. Yet the data shows that many borrowers still face friction at nearly every stage, from loan application to customer support.
PissedConsumer’s Customer Experience in the Loans...
Reputation Management
How Negative Reviews Cut Into Profits: A Two-Level Model
Negative reviews hurt more than reputation — they cut directly into revenue. This article explains two loss scenarios with formulas, benchmarks, and guidance on how companies can apply their own data to measure risk and protect profits.
News
PissedConsumer.com Makes the Inc. 5000 List (Again)
PissedConsumer.com makes the 2025 Inc. 5000 list, ranking #2370 with 179% growth. See what fueled our success and how we're helping consumers and businesses alike.
News
Animal Service Companies Earn Consumer Trust And Awards
Three standout pet service companies earned top honors for customer satisfaction in 2025. Find out what they did right, and utilize proven approaches for your business.
Trends & Insights
How Personal Brand Builds Business Reputation
Discover Matthew Stewart’s candid insights on ditching buzzwords, aligning values with profit, using consumer reviews as an early warning system, and leading Gen Z through uncertainty.
Customer Service
How to Reverse Declining Customer Satisfaction
Declining customer satisfaction can hurt any business. The secret to fixing it? Finding the friction points customers face and addressing them. This article explores how truly understanding your customers and employees leads to better experiences and higher satisfaction.
Reputation Management
What Are Industry Benchmarks? How Benchmarking Benefits Your Business
Discover how industry benchmarking and real consumer feedback can reveal hidden gaps, boost customer experience, and give your business a competitive edge.