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                Tips for Companies to Build and Manage Brand Reputation
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                                     Reputation Management
                                
                                            
                            
                        
                                        
                        
                            
                                
                            
                            
                    
                
            
        
                        How Negative Reviews Cut Into Profits: A Two-Level Model
Negative reviews hurt more than reputation — they cut directly into revenue. This article explains two loss scenarios with formulas, benchmarks, and guidance on how companies can apply their own data to measure risk and protect profits.
                        Latest Articles
                                         Reputation Management
                                        
                                                    
                                
                            
                                                
                            
                                
                                    
                                
                                
                        
                    
                
                            
                            How Negative Reviews Cut Into Profits: A Two-Level Model
Negative reviews hurt more than reputation — they cut directly into revenue. This article explains two loss scenarios with formulas, benchmarks, and guidance on how companies can apply their own data to measure risk and protect profits.
                            
                                         News
                                        
                                                    
                                
                            
                                                
                            
                                
                                    
                                
                                
                        
                    
                
                            
                            PissedConsumer.com Makes the Inc. 5000 List (Again)
PissedConsumer.com makes the 2025 Inc. 5000 list, ranking #2370 with 179% growth. See what fueled our success and how we're helping consumers and businesses alike.
                            
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                            Animal Service Companies Earn Consumer Trust And Awards
Three standout pet service companies earned top honors for customer satisfaction in 2025. Find out what they did right, and utilize proven approaches for your business.
                            
                                         Trends & Insights
                                        
                                                    
                                
                            
                                                
                            
                                
                                    
                                
                                
                        
                    
                
                            
                            How Personal Brand Builds Business Reputation
Discover Matthew Stewart’s candid insights on ditching buzzwords, aligning values with profit, using consumer reviews as an early warning system, and leading Gen Z through uncertainty.
                            
                                         Customer Service
                                        
                                                    
                                
                            
                                                
                            
                                
                                    
                                
                                
                        
                    
                
                            
                            How to Reverse Declining Customer Satisfaction
Declining customer satisfaction can hurt any business. The secret to fixing it? Finding the friction points customers face and addressing them. This article explores how truly understanding your customers and employees leads to better experiences and higher satisfaction.
                            
                                         Reputation Management
                                        
                                                    
                                
                            
                                                
                            
                                
                                    
                                
                                
                        
                    
                
                            What Are Industry Benchmarks? How Benchmarking Benefits Your Business
Discover how industry benchmarking and real consumer feedback can reveal hidden gaps, boost customer experience, and give your business a competitive edge.
                            
                                         Trends & Insights
                                        
                                                    
                                
                            
                                                
                            
                                
                                    
                                
                                
                        
                    
                
                            
                            What Is Consumer Insight—And Why Does It Matter for Your Bottom Line?
Discover how data-driven consumer insights reshape business success. Learn to decode customer desires, personalize marketing, and power growth in this must-read guide!
                            
                                         News
                                        
                                                    
                                
                            
                                                
                            
                                
                                    
                                
                                
                        
                    
                
                            
        
                            PissedConsumer’s Consumers Choice Award 2025: Winners Revealed
Discover the top performers from PissedConsumer’s Consumers Choice Award 2025. Get the report to reveal their winning strategies, and proven tips to adopt best practices.