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Best Practices for Responding to Online Reviews

Best Practices for Responding to Online Reviews

Thank the Author of the Review Your customers took time to share what experience they had with your products or service. It is good to show that you appreciate that whether a review was positive or negative. Even the worst reviews can help you improve your products or services. To show the reviewer that there is a real person behind your reply, make sure to thank them for something specific they said. Personalize your Responses Make the author of the review feel like you are responding to their particular individual concerns. Avoid...

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If you are a business owner, you certainly want consumers to trust your brand, like your brand and, ultimately, purchase your brand. Taking into account the fact that 88% of consumers trust online reviews as much as personal recommendations, you would certainly strive to have as much good positive feedback...
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Best Practices for Responding to Online Reviews

Best Practices for Responding to Online Reviews

Thank the Author of the Review Your customers took time to share what experience they had with your products or service. It is good to show that you appreciate that whether a review was positive or negative. Even the worst reviews can help you improve your products or services. To show...

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