Trending Now

Trends & Insights
Online Review Trends and Statistics in 2024: 88% of Customers Contact Companies Before Reviewing

Online Review Trends and Statistics in 2024: 88% of Customers Contact Companies Before Reviewing

Explore the current online review trends and statistics, offering businesses valuable insights into consumer perceptions. Explore real-life cases and uncover how to refine business strategies to boost customer experiences through effective online review management.

Latest Articles

Reputation Management
Reviews vs. Complaints – When a Comment is not Enough

Reviews vs. Complaints – When a Comment is not Enough

Read this article to recognize the critical differences between reviews and complaints. It's moments that help you make upset customers into brand advocates.
Customer Service
AI Customer Service: Will Your Customers Benefit?

AI Customer Service: Will Your Customers Benefit?

More and more companies implement AI solutions in their customer service operations. No doubts, adopting new technologies is a must to stay relevant in the market. But let's find out if this technology can deliver customer service more efficiently and at a lower cost than humans in 2023.
Reputation Management
What is a Reputation Analysis and Why It Matters for Modern Businesses

What is a Reputation Analysis and Why It Matters for Modern Businesses

Are you worried about how to assess your business's online reputation? An online reputation analysis can provide you with the answers you seek. This article will explain the basis of reputation analysis, its benefits, and the common mistakes you should avoid.
Reputation Management
How To Improve Customer Loyalty and Satisfaction Through Review Management

How To Improve Customer Loyalty and Satisfaction Through Review Management

Customer loyalty and satisfaction are crucial for brand reputation and advocacy. How to improve customer loyalty and increase customer satisfaction? Review management is one of the top strategies. Here you will find helpful tips on customer loyalty strategies and more.
Reputation Management
How To Manage Your Online Reputation and Why It Is Either a Deal-Maker or Deal-Breaker

How To Manage Your Online Reputation and Why It Is Either a Deal-Maker or Deal-Breaker

Business online reputation management is crucial when your goal is to keep customers satisfied. How to make branding and reputation management work for you? What reputation management techniques and strategies to use? Here you will find answers to these questions and more.
Reputation Management
Why Review Management Is a Must for Your Business

Why Review Management Is a Must for Your Business

Why does a business need to manage online reviews? Review management is a great tool to spot consumer complaints and make it possible to achieve customer satisfaction. PissedConsumer explains how to manage reviews and what effect it has on your brand reputation.
Customer Service
Customer Service Tips From Shep Hyken: How to Meet Customer Expectations

Customer Service Tips From Shep Hyken: How to Meet Customer Expectations

How to know customers’ expectations when they contact the support team? Customer service expert Shep Hyken reveals that a part of it is turning negative reviews into an opportunity to create amazing customer service. Read on to learn more customer service tips.
Customer Service
How to Improve Customer Service: Top Strategies to Identify and Resolve Issues

How to Improve Customer Service: Top Strategies to Identify and Resolve Issues

Brand loyalty comes with a great commitment from the customer support team. How to improve your customer service? Start off with identifying the issues customer service representatives face and work on resolving them to simplify the work process. Learn some useful tips.