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Best Practices for Responding to Online Reviews

Best Practices for Responding to Online Reviews

Thank the Author of the Review Your customers took time to share what experience they had with your products or service. It is good to show that you appreciate that whether a review was positive or negative. Even the worst reviews can help you improve your products or services. To show the reviewer that there is a real person behind your reply, make sure to thank them for something specific they said. Personalize your Responses Make the author of the review feel like you are responding to their particular individual concerns. Avoid...

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Why Customer Satisfaction Is Important

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Every business has customers. No matter what your business sells or who you sell it to, you need your customers just as they need you. After all, creating win-win transactions is the essence of trade, and is a principle that all successful business owners take seriously. What Is Customer Satisfaction? Customer satisfaction...
Why We All Need Negative Reviews

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6 Tips on How to Respond to Reviews Under HIPAA Guidelines

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How the GDPR Impacts Email Marketing

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The EU GDPR: Consumer Rights and Privacy Protections

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5 Steps To Superb Customer Service

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Review Websites: Engaging Business Owners

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