Trending Now

Best Practices for Responding to Online Reviews

Best Practices for Responding to Online Reviews

Thank the Author of the Review Your customers took time to share what experience they had with your products or service. It is good to show that you appreciate that whether a review was positive or negative. Even the worst reviews can help you improve your products or services. To show the reviewer that there is a real person behind your reply, make sure to thank them for something specific they said. Personalize your Responses Make the author of the review feel like you are responding to their particular individual concerns. Avoid...

More Trending

Latest Articles

DOs and DON’Ts for Marketing Emails Under CAN-Spam Act

DOs and DON’Ts for Marketing Emails Under CAN-Spam Act

If you use email in your business practices, you should already be very familiar with the Controlling the Assault of Non-Solicited Pornography and Marketing Act, or CAN-SPAM Act. After all, if you violate the Act, you can find yourself on the losing end of a fine for more than $40,000. The...
How NOT To Remove Reviews – a Story of One Forged Signature

How NOT To Remove Reviews – a Story of One Forged Signature

Imagine that you are in a family business that goes back several generations. You hire a foreign company to help you out with some technical things. Everything goes hunky-dory for a good long while. But then you have a fall-out with your foreign partner that turns into a war. And...
Chipotle Mexican Grill. Bad or Good? Marketing Recipes

Chipotle Mexican Grill. Bad or Good? Marketing Recipes

Chipotle Mexican Grill, Inc. is an American casual restaurant network famous for its mission-style burritos and tacos reportedly made with bonafide meat. Well, not that bonafide, as it appeared eventually... This chain of restaurants has been providing its culinary services for quite a long time gaining a huge clientele over...
How to Remove a Complaint from Pissed Consumer

How to Remove a Complaint from Pissed Consumer

How to remove complaint posted by you How to remove review about you or your company How to make changes to your online review How to find out who posted false information How to contact Pissed Consumer We all make mistakes. The only thing that’s worse than making a mistake is not being able to...
How Commercials Can Influence Success of Your Business?

How Commercials Can Influence Success of Your Business?

"There is a great deal of advertising that is much better than the product. When that happens, all that the good advertising will do is put you out of business faster."                                         ...
The Story about Fake Online Reviews

The Story about Fake Online Reviews

Daisaku Ikeda, a world-renowned Buddhist philosopher, once said that it is human nature to desire recognition and to want to look better than what we really are. Thus, it certainly comes as no surprise that any business would like to and does try to have the best possible business reputation...
How to Improve Business Transparency

How to Improve Business Transparency

Businesses are quickly discovering the importance of transparency when it comes to finding ways to improve customer satisfaction. It’s easy to work with people who are transparent because we know what they are doing and we know why they are doing it. No hidden agendas, no secrets, no potential backstabbing....
How to Handle Negative Comments on Social Media

How to Handle Negative Comments on Social Media

More than a decade ago marketing has found a new platform to expand the business: social media networks. Site emarketer.com reports that 65.8% of US companies with 100+ employees use Twitter for marketing. But why is it so popular with marketing experts? Ambassador website claims that 71% of consumers who have...

Hot Topics

Do you want to become a contributor?

Write us