Contact DHL Customer Service
DHL Phone Numbers and Emails
Toll-Free Number:
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(800) 225-5345Tracking Inquiries
Customer Service:
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(317) 554-5191DHL eCommerce Solutions or DHL Parcel Shipment
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+6 113 1406Australia DHL Express
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+6 137 035 6818Australian DHL eCOMMERCE
DHL Emails:
Contact Information
DHL Website:
DHL Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 5:00pm
Customer Correspondence
DHL Express
Executive Office Contact
1210 South Pine Island Road
Mail Stop #44
Plantation, FL 33324
USA
Fax:
DHL Customer Service Reviews
Had documents sent from UK to US Immigration office in Florida . Package tracked.
However package was not delivered- driver attempted delivery at 2.15pm and noted the Immigration office closed- THE US IMMIGRATION OFFICE is open until 3.30pm. So, I called customer service, they could not give explanation, maybe driver GPS, wrong, etc, just nonsense. Ive actually been to office and address was correct. Asked for reschedule delivery for earlier the following day, service rep could not guarantee anything.
Local DHL is 18 miles from the USA IMMIGRATION OFFICE, and I was told drivers dont start route. till 11am. I dont hold out hope.
The document are highly important, and needed to be delivered. Extremely unhelpful, just gave me the run around.
Unable to escalate this to anyone at DHL.
We have used other services to send packages overseas to our son, but this experience was different. It was excellent from the moment we walked in the DHzl office in Washington DC.
Customer Service folks were friendly, knowledgeable, professional. They put out mind at ease. Communications after package left were great. It arrived in China a day early and they immediately contacted our son.
The next day it was delivered, in perfect condition, to his door. We are thrilled!
I have track my package and yes sir its on its way false sorry tomorrow we deliver not sorry in 3 days not sorry is on hold but is ok very poor performance and customer service
How Good is DHL's Customer Service?
Summary of DHL Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call DHL?
Shipping and Delivery Question:
- “Package delivered”
- “Waiting on a package”
- “Lost package”
Request for Information Question:
- “I have a question about a package.”
- “About a package”
- “To find out why myorder hasnt been delivered to me”
Employment Question:
- “Employment”
- “Locating my w2”
- “Trying to locate and receive my W-2 the addres where they were sent to I know longer live in that state”
Return/ Replace Question:
- “Return”
- “Change address”
- “Return call”
Product/ Service Question:
- “Waiting on product”
- “Damaged package”
- “Need to contact husband ronald lankert there is an emergency works in cowpens sc”
Payments and Charges Question:
- “Fraudulent activities”
- “Fraudlent transaction”
- “Billing”
Staff Question:
- “I can't find ypur service location in Portland Maine”
- “Customer service”
- “Want to talk to customer service very important please”
Account Question:
- “I want to open a account”
- “I forgot to leave my signature at the door”
- “Open an account”
Website/ Application Question:
- “Application status”
- “Website says my package being held for "exception". I paid the customs and have the DHL RECEIPT”
- “To get an application”
Refund Question:
- “Refund”
Activation/ Cancellation Question:
- “Cancel delivery”
- “I need DHL to pick up package that was canceled but got delivered to me anyway? I need dhl to pick it up and send it back to where ever it came from plz”
Other Question:
- “Mi paquete no fue entregado”
- “Need to contact HR”
- “Un paquete que no ha llegado”
About
DHL is a privately held company. The company was founded in 1969 by Adrian Dalsey, Larry Hillblom, and Robert Lynn. DHL is headquartered in Bonn, Germany. In the United States the company is headquartered in Plantation, Florida. The company specializes in express logistics and provides freight forwarding services, international shipping of documents and contract logistics. The company is wholly owned by Deutsche Post. DHL is an owner of its own cargo airlines European Air Transport. DHL provides freight and package shipping service all over the world even to such countries as Iraq, Cuba, North Korea and Myanmar. DHL has four divisions: DHL Express, DHL Global Mail, DHL Global Business Services, and DHL Freight and Contract Logistics.
DHL is ranked 210 out of 1202 in Transportation and Logistics category
USA, Canada, Europe
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