Contact DHL Customer Service
DHL Phone Numbers and Emails
Toll-Free Number:
-
(800) 225-5345Tracking Inquiries
Customer Service:
-
(317) 554-5191DHL eCommerce Solutions or DHL Parcel Shipment
-
+6 113 1406Australia DHL Express
-
+6 137 035 6818Australian DHL eCOMMERCE
DHL Emails:
Contact Information
DHL Website:
DHL Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 5:00pm
Customer Correspondence
DHL Express
Executive Office Contact
1210 South Pine Island Road
Mail Stop #44
Plantation, FL 33324
USA
Fax:
DHL Customer Service Reviews
We have used other services to send packages overseas to our son, but this experience was different. It was excellent from the moment we walked in the DHzl office in Washington DC.
Customer Service folks were friendly, knowledgeable, professional. They put out mind at ease. Communications after package left were great. It arrived in China a day early and they immediately contacted our son.
The next day it was delivered, in perfect condition, to his door. We are thrilled!
I have track my package and yes sir its on its way false sorry tomorrow we deliver not sorry in 3 days not sorry is on hold but is ok very poor performance and customer service
I have 2 pacakges that are stuck in Greensboro NC since last week. I have been back and forth through chats even called customer service for a call back at 8:00 PM EST.
No one called me. I am extremely frustrated. I was told i could go pickup the pacakges however that is a 1 and a half hour drive one way to the warehouse. I was told my address is incorrect but my address has been verified numerous times.
I was then told the name was incorrect or sidnt match. But yet I use my name to verify my information. I am so frustrated and yet no one can assist me in getting my packages. Then I am told that they will reschedule the delivery for the next day to only run into the same problem once again.
This is horrible customer service and a terrible way to do business. I am jist trying to get my packages that should have been delivered to me before Christmas.
Will a human please contact me and assist me in getting my 2 packages? 456759**** and 103129****
How Good is DHL's Customer Service?
Summary of DHL Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call DHL?
Shipping and Delivery Question:
- “Lost package”
- “My item is overdue. Haven't received it”
- “My package was returned with no explanation and I will like to have a refund”
Request for Information Question:
- “To find out why myorder hasnt been delivered to me”
- “Looking for my package”
- “Checking on a packages”
Employment Question:
- “Employment”
- “Locating my w2”
- “Trying to locate and receive my W-2 the addres where they were sent to I know longer live in that state”
Return/ Replace Question:
- “Return”
- “Change address”
- “Return call”
Product/ Service Question:
- “Waiting on product”
- “Damaged package”
- “Need to contact husband ronald lankert there is an emergency works in cowpens sc”
Payments and Charges Question:
- “Fraudulent activities”
- “Fraudlent transaction”
- “Billing”
Staff Question:
- “I can't find ypur service location in Portland Maine”
- “Customer service”
- “Want to talk to customer service very important please”
Account Question:
- “I want to open a account”
- “I forgot to leave my signature at the door”
- “Open an account”
Website/ Application Question:
- “Application status”
- “Website says my package being held for "exception". I paid the customs and have the DHL RECEIPT”
- “To get an application”
Refund Question:
- “Refund”
Activation/ Cancellation Question:
- “Cancel delivery”
- “I need DHL to pick up package that was canceled but got delivered to me anyway? I need dhl to pick it up and send it back to where ever it came from plz”
Other Question:
- “Mi paquete no fue entregado”
- “Need to contact HR”
- “Un paquete que no ha llegado”
About
DHL is a privately held company. The company was founded in 1969 by Adrian Dalsey, Larry Hillblom, and Robert Lynn. DHL is headquartered in Bonn, Germany. In the United States the company is headquartered in Plantation, Florida. The company specializes in express logistics and provides freight forwarding services, international shipping of documents and contract logistics. The company is wholly owned by Deutsche Post. DHL is an owner of its own cargo airlines European Air Transport. DHL provides freight and package shipping service all over the world even to such countries as Iraq, Cuba, North Korea and Myanmar. DHL has four divisions: DHL Express, DHL Global Mail, DHL Global Business Services, and DHL Freight and Contract Logistics.
DHL is ranked 209 out of 1196 in Transportation and Logistics category
USA, Canada, Europe
Compare DHL To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
