Top Customer Questions About Lyft Answered

Lyft is one of the most popular ride-sharing apps that drivers and riders like for its ease of use and convenience. 

Still, customers often have questions about the app. For example, how it works, membership plans, and how to contact Lyft customer service, among others. This article will answer the most common customer questions about Lyft, such as how to cancel a ride, add a stop, what the benefits of Lyft Pink are, and many more.

But first, below is an overview of Lyft reviews and ratings based on consumer insights on Pissedconsumer.com.

Number of Lyft reviews – 45.3K

WhatsApp rating* - 1.8⭐⭐

Claimed losses – $8.2M

Successful calls – 5%/360K

Resolved issues - 388

Key Insights

• You can add a stop on the Lyft app when requesting a ride or by updating your destination if it has already started.
• Lyft Pink offers members additional benefits at a subscription cost. However, according to consumers, you should be careful as some offers may withdraw others. 
• You can cancel Lyft ride before it starts or within the first five minutes.

How Does Lyft Work?

The Lyft app is a ride-hailing mobile service that connects passengers to drivers. Both passengers and drivers have to sign up for Lyft membership to be able to use the app. 

According to the Lyft Help page, once signed up, passengers can request Lyft ride by specifying their pick-up location and destination. Upon setting up their Lyft account, drivers can be matched with passengers nearby. The Lyft app has a GPS feature that locates active drivers and matches them up with passengers nearby. 

Once a driver accepts a request, the passenger receives information about the driver, the estimated arrival time, and the Lyft price for the ride. Upon arrival at the destination, the appropriate amount is deducted from the passenger’s payment method linked to their Lyft account. The app has a two-way rating system whereby the rider and driver can rate and provide feedback to each other after the ride.

What Is Lyft Pink? 

Lyft Pink is one of the premium membership options offered by the ride-sharing company. Lyft Pink membership offers customers the following exclusive benefits that are not part of the standard Lyft account:

• Free Priority Pickup upgrades
• Member-exclusive pricing
• Three relaxed ride cancels per month
• Free Grubhub+ for a year
• 12 free unlocks for bikes or scooters per year.

As of the date of writing this article, Lyft Pink membership goes for $9.99 monthly or $99 annually. Lyft offers a one-month free trial, after which you will be billed for the annual or monthly membership, depending on what you indicated when signing up for the trial.

Lyft also offers a Lyft Pink All Access plan. The membership provides all of the Lyft Pink benefits and the following additional benefits:

• Unlimited 45-min classic bike rides
• Unlimited ebike and scooter discounts
• Access to Bike Angels rewards.

Lyft Pink All Access is an annual membership billed once at $199. Unlike Lyft Pink, there is no free trial or monthly payment plan. You can cancel both plans at any time. 

On the downside, Lyft Pink benefits are subject to change and may not be available in all locations.

Source: Lyft Membership

However, despite additional convenience, customer concerns indicate that some offers “cancel out others” and you should “double check” as explained in review #5801907:

When I purchased lyft cash to help me get my kid to school in the morning it did not state anywhere on their app or website that Lyft Cash cannot be uses if using Lyft Pink.

How to Add a Stop on Lyft? 

The procedure to add a stop on the Lyft app depends on whether your ride has already started. If it has already started, simply update the destination with the location where you would like to stop. Once at the stop, update the location to your next stop or destination. The ride cost will adjust accordingly as the trip progresses.

Source: Lyft Help

When requesting a ride, you can add a stop or multiple stops. First, add your pick-up location, then click on the + sign to allow you to add a stop. Finally, add your destination.

How to Cancel Lyft Ride? 

You may cancel a scheduled or requested Lyft ride before it starts or within the first five minutes after pickup. However, you may be charged a cancellation fee under certain conditions. You will also be charged the accrued ride cost if you cancel after it has started.

To cancel a Lyft ride on the app, tap "Edit ride" on the bottom left corner of the screen and then "Cancel ride."

Source: Lyft Help

How to Delete Lyft Account? 

If you need to delete your Lyft account, here are the steps to take:

1. Log in to your Lyft App.
2. Navigate to the Help section. 
3. Choose the profile and account category.
4. Then, “Delete My Account.”
5. Review the data privacy page and confirm that you want to delete your account.
6. You will be required to log in to your account again and verify your identity.
7. Once logged in, you can choose to first “download account data” or proceed directly to delete Lyft account.
8. Tap “start” under the delete account section to initiate the account deletion.
9. Select a reason for your account deletion request.
10. Then, enter “DELETE” into the text box to confirm and submit your request.

Source: Lyft Help

Note that account deletion is final, and there is no way to restore a deleted account or your Lyft membership. According to the Help page, Lyft will respond to your request within 45 days. If they need more time, you will be informed. If you have difficulty deleting your account, contact Lyft support for assistance. 

Enjoy Your Riding Experience with the Lyft App

Though the Lyft app is rather straightforward and clear to use, customers have many questions about its peculiarities and operation. Here, we've addressed the top five questions about Lyft, providing insights into its principles of work and how to delete your Lyft account, add stops, or cancel a ride.

What has been your experience with the Lyft app? Do you have any further questions or insights? You may write a comment below or leave a review on PissedConsumer.com to help other consumers enjoy their rides and make informed decisions.

*Disclaimer: Ranking and statistics are based on our users’ review texts and Pissed Consumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.