Rebecca Garland
Rebecca Garland
Business and Education Expert

Delivery service can be amazing – fresh, hot food delivered right to your door. But sometimes it isn’t so amazing. Orders come in wrong, your food is cold, or perhaps your meal never shows up at all.

The idea behind services like UberEats is ideal – food delivered right to your door after easily ordering. But the reality of a food delivery service can be a bit different at times. When something goes wrong, it’s important to be able to reach customer service in hopes of making it right.

Ubereats questions and answers

Number of Ubereats Reviews –  37.8K

Ubereats Rating* –  1.5⭐⭐

Claimed Losses –  $6.2M

Number of Ubereats Issues Resolved –  167

1. Is Uber Eats Support Helpful? offers a straightforward service to customers. Use the UberEats app to order food, and a driver will bring it straight to your door. It seems simple, but sometimes you need to change or cancel an order. Sometimes there are payment issues or your order arrives wrong. When things like this happen, customers want to easily call Uber Eats customer service number.

But as we all know, not all customer service departments are created equally. So how does the Uber Eats support stack up? We turn to Uber Eats reviews and – more importantly – complaints to find out.

We looked at the Uber Eats reviews on our website as well as other review-based websites to try and see a clear picture of On PissedConsumer, customers have given Ubereats a score of 1.5 stars. TrustPilot rates the company even lower with a 1.1 rating. Other review platforms seemed to have similar Uber Eats complaint issues.

The most common complaints across platforms included:

  • Customers struggling to find and successfully use the Uber Eats customer service chat, email, or phone number.
  • Customers trying to track their orders through the Uber Eats app.
  • Customers asking for an Uber Eats refund after not getting their order or getting a wrong or unacceptable order.

In the various review platforms, customers were reaching out to the delivery service through Uber Eats customer service chat in the app or website, by phone, and through various social media platforms. Judging by complaints, social media had the most public responses from the company, but many customers also mentioned being able to speak to a representative on the phone or getting written responses through Uber Eats customer service email.

2. How Can I Contact Uber Eats Customer Service Via Phone?

Once you’re logged into your account on the app, you have several options for reaching out to the company. You can reach out via the Uber Eats customer service email, social media, or phone number. When you call, be sure to have the details of your order. This includes the order number, the amount, the date, time, and location as well as any messages or confirmations you have received. The more information you have to support your complaint, the more likely you are to find a resolution.

That Uber Eats phone number is (800) 253-6882.

Customers can call Uber Eats support if they need to make a quick change to their order, or if there is a problem. Having a phone number available, however, doesn’t guarantee success with customer service.  A common thread among the reviews on multiple platforms is how much customers have struggled with the Uber Eats customer support phone number.

A reviewer here on PissedConsumer explains in his Uber Eats review (#2130116 ) that he is being repeatedly contacted as if his home is a restaurant with orders ready for pick-up. He left his review to complain that nobody at the company was answering his phone calls to customer service and he wasn’t getting a response via email.

Uber Eats customer complaint

You can also contact the company via the Ubereats customer support phone number at (800) 253-9377 or (913) 442-8075.

3. Can I Start an Uber Eats Customer Service Chat On Social Networks?

According to the Uber Eats app help section in the app, there are several ways to contact customer service. One of those methods is via social networks like Twitter or Facebook. The company routinely tweets specials and information via Twitter and also announces the same promotions and offers via Facebook.

Customers use Twitter and Facebook feeds as a way to contact Uber Eats customer service, as well. This form of Uber Eats support contact is very public, of course, which can lead to faster results provided by the company. It turns out that the social media accounts are monitored by Uber Eats support.

In his post via Twitter, one customer managed to initiate an UberEats customer service chat on the company feed. When he asked for follow-up more publicly, he received a generic response that just made him angry. If the matter was resolved after the conversation on social media, it was not done publicly.

UberEats Twitter comment

According to the Uber Eats FAQ, drivers will attempt to contact customers. If there is no response, then the customer is charged for the meal despite not receiving it. This policy seems to be an issue with the Uber Eats Twitter review as well as many others across various review sites.

UberEats no refund note

4. How Can I Speak with Uber Eats Customer Service Locally?

The company’s number will put you in touch with the nation-wide Uber Eats customer support. But what Uber Eats customer service phone number do you use to get in touch with the people who are actually delivering your food or working more locally?

Sometimes there are very specific local issues that need to be resolved, as one frustrated customer pointed out in his Uber Eats review (#2127029). He ordered from Dairy Queen in his local town, only to be told that Uber Eats drivers refused to pick up from inside that particular store. After canceling his order due to this issue, he was frustrated that he was still charged after ordering from a restaurant through the Uber Eats app that the drivers won’t deliver.

This is a very specific issue related to his town. A more localized Uber Eats contact number would make a lot of sense in this scenario. However, finding a good contact number for localized assistance is the basis of many Uber Eats complaints. In most cases, contacting the local delivery driver is the only localized contact available.

According to Uber Eats FAQ, to contact the local delivery driver, you must wait until the delivery person has collected your order. Then, inside the app, tap the phone that appears on the phone status screen. You then have the option to call or start an Uber Eats chat with the local delivery person. Be aware, however, that the delivery person may not respond if driving for safety reasons.

Contacting UberEats driver

5. How Can I Resolve My Question Via Uber Eats Chat or Help Page?

The company help page is a collection of Uber Eats FAQs related to many things about the food delivery service. There are Uber Eats FAQs about ordering and delivery, tips, and contacting the driver. But there is not a simple Uber Eats customer service chat or contact form in the help section.

If you dig a bit, however, you can find some contact information for Ubereats support. When you search the Uber Eats help section for “contact” you can find some options. There are several Uber Eats contact pages about contacting the driver you ordered from. There is also a page about the Uber Eats cancellation policy that refers to a helpline but doesn’t offer the number for the line.

UberEats cancellation policy

On a second page about refunds, after you cancel Uber Eats, customers are asked to enter an order number through an electronic form. This option allows them to start an Uber Eats customer service chat about a refund. However, this does make it possible to contact Uber Eats customer support through the help pages.

There is another way to send an Uber Eats customer service email through the company’s help pages. If you visit the page for an Uber Eats complaint that is unrelated to the help menu selections, there is a more generic online form that you can use to submit a complaint to the company.

Uber Eats help question form

There is a reason the term “hangry” exists. Being both hungry and angry is a bad combination, especially when you tried to solve the hunger and a mistake on the part of the delivery company led to anger. According to many positive tweets and posts on social media, many customers have good experiences with and enjoy food delivery.

But a large number of frustrated customers online asking for a better Uber Eats contact number or leaving complaints across every review platform, including ours, tells a different story.  If you have issues with the company, you have choices about how to contact Ubereats customer service help. You can call, but you can also send an Uber Eats customer service email through the help pages or send a private message through social media options. Contact through social media seems to get the attention of the company the most quickly, according to UberEats reviews.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Legal disclaimers:

  1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.
  2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

Leave a Reply

Macaullay #4749
We placed an order from Uber eats order number #2DA91 and Saad was issued the order to be delivered after struggling to find us we rang him and tried to redirect him, in the end we had to go and find him to collect our order!When we got to him he was so rude and disrespectful to us! He said “I have drove these roads for many years and still couldn’t find it! It mustn’t exist!” After my partner tried to comfort him he drove off after being so rude!We have lived here for 20+ years and everyone else seems to find it okay! Even on the phone he was rude not listening to directions and talking over me!I want something done about this and not to be pushed back!
Anonymous #4755
I ordered from popeyes three large mac and cheese. Arrived: One half full, all three burned like they scraped the bottom of the pan, all dry and one only two thirds full. I contacted uber eats online and they kept giving me the same response. Then finally received response stating they are doing nothing because they see where i had several refunds in the past. Two previous orders where they didn't deliver to the correct address. (They took a picture it was not my porch.)tried calling one of the numbers disconnected. Tried calling popeyes. Says busy called five times. I wasn't reporting to get refund. I wanted them to come get this mess and give me decent three large mac and cheese. I have had before and it was great. The tone from uber eats was very disheartening and not customer sensitive. I took a video that wish i could download to this (also pictures).
samantha de beer #4808
i had an order my hubby ordered for me at work and the driver LEON driving a white bakkie REG DWM890EC was so incredibly rude and shouting at me in the middle of the driveway because he doesnt like having to get confused with addresses, midn you i gave my exact address and if google is wrong its not my fault he shud have listened to what i said - i want this taken further who is he to treat a woman in public this way?0813008971
Samuku #4828
Hi I have ordered food from uber eats this morning.. The guys who was supposed to deliver food got lost and he canceled my order. Before canceling i tried to contact him, then next when i check the order was cancelled and now the bill its my name
Sam p #4832
I opened Uber eats app to place an order. My last order from 5days ago popped up to tip driver. I pushed no but poor connection it then took £4.40 tip, why so much? And why 5 days later? I try to change tip but won't allow me as was over 24hrs so why would to app pop up with a 5 day old order to tip driver! There is no help at all to refund my money
Debbie Sherred #4944
I am having problems placing a order I tryed with two different bank cards and I know there nothing wrong with the bank card I just wondering if there something wrong with the Uber eats app I used the app for a very long time now and not had problems before I always used this app I don't want to go with another delivery services kind regards
Anonymous #5574
HelloI was told to rate my order of which I did and after that you guys took my £1.95Please why,I did not order anything but to rate why will you people take my money, Please I need my refund back, next time you people should say how much you charge for rating,ThanksStellamaris
Sarah Maher #5833
My order ZP236145755. Never arrived last night. Delivered to wrong address.Granddaughter very upset.Not the first time
Charles Holland #6006
I had a unauthorized billing on my PayPal account for $24.39 on September 5th. I believe this was a double billing issue from Johnny J’s when I first started using Uber Eats and I never received a refund
Joshua Solti #6123
Good afternoonI placed a order with McDonalds today and one of your drivers was supposed to deliver it but did not. Also, I tried to ask for a refund on your app but it only came up with an order which is totally wrong from the 12th of September which couldn't have been me as I was not in the country last Sunday 12th. This obviously is a rubbish app which doesn't work so you need to look into this a fix things. Plus as my order from today was not on the app I would not let me apply for a refund. A screen shot of that order is attached as well. Please could you look into this. Or if this is not Yh be correct place to ask for help do you know what Uber eats email is??RegardsJosh Solti
Mateo Capunpun #6202
I olaced an order via Ubereats today September 29, 2022 toGong Ho restaurant. The first driver assigned by Uber (a young black guy) took the order but never deliverwd it. Uber messaged me that something hapoened so they were sending another driver (Amishaban a girl) to pick up the order. When she arrivwd at the restaurant she was told that the order was picked by thefirst delivery driver. In other words the first driver STOLE my order!
Ratchanee Field #6500
My daughter ordered McDonald’s on last Monday ,never received her order, when we call to Uber customers service they said have to check for 48 hours,and they will send email to let us know,but we waited and after 48 hours we never received anything from Uber ,so we call them again and they said exactly the same thing again, until now we never heard anything from them, this is kind of joke, how you do this to customers. How and why ?????
Michelle #6550
Cancelling my subscription as I've tried but still comming out of my account
Lisa meakin #7023
Ordered a food totalling £50 from a burger shop for 4 people. Took driver ages to find us but we had to wave him down in the end, though we live on a main road and our house number is clearly marked on the front of the house. My son gave him the code then brought the food in, driver returned to his car. Started opening the bag and realised there was only one burger and fries and it was obviously not our order. Tried running after the driver but to no avail. Rang the burger shop but they said it was an Uber error and not their problem. Tried ringing the driver but the call came back as error and not connecting. Tried through the Uber app to contact the driver but no connection again. Contacting support through the app for a refund and they won’t refund me at all and will not give me a reason why either. Always used Uber but after this disaster, will never use again!!
Ellen Johnson #7735
I ordered a McDonald's via Uber eats. It was so late, missing items. All of it was stone cold. I was missing 20 box nuggets, a milkshake. The chips were small not large! But all inedible as disgusting. I was so angry and never complain usually. I phoned the restaurant, they said I could go and collect missing items! But I paid for delivery. It all cost £40.82. Money down the drain. I'm so angry.I can't resolve as they're just refunding my chicken Nuggets. I want a full refund as went to bed upset and hungry.
zamo craig #7855
Good day my order was cancelled but still my money was deducted,, i would love to get my refund backdriver name no KK34MVGP Big Boy Swiftmy order no was 20311reply to my email asap
Samarah #7868
Hello, I'm tired of this right now. I've sent several complaints about this order and I still haven't had a response. You guys are purposely doing this and it's obvious, people wouldn't want to order from Uber eats after hearing about bad reviews. I won't stop contacting or might start giving bad reviews till I get a refund, this is blatantly unfair to customers that just wanted to get their food. The problem was in my McDonald's order that I already said 3 other times on the app. I'll repeat it again, mcflurry spilt on the bag making my chips soggy (inedible) and the mcflurry dripping down the bag which I noticed when I saw my floor getting dropped everywhere I walked.The email on the Uber eats account was XXXX and Order number 1050E. Hope this email gets in the right hands with someone who can take control of the situation.Thanks.
Donna Turner #13778
I am trying to obtain a UK telephone number to contact Uber Eats due to being charged for food I did not receive.The app is useless to try and receive help, no option to even chat!
Naomi #13989
I applied a promo but i was charged the full amount. I only use uber eats because of the student discount
Damo #14210
Bin waiting from 7.40 for food 2 keep being delayed rang macdonals 2 be told 2 ring uber but no number 2 ring