John W. Hayes

John W. Hayes

John W. Hayes is blogger, author, and public speaker. In a career spanning more than 25-years, he has dedicated much of his time to demystifying the web and highlighting opportunities for businesses and consumers to thrive in the digital economy. He is the author of five books, is a passionate cyclist, and proud "dance dad" to two daughters.

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Latest Articles by

Amazon vs eBay Customer Service: Consumer Survey Addresses Response Times and Resolutions

Amazon vs eBay Customer Service: Consumer Survey Addresses Response Times and Resolutions

Are you torn between shopping on Amazon or eBay? Customer service satisfaction is a decision-making point when choosing a marketplace. Amazon vs eBay customer service survey addresses differences between the companies, including response times and successful resolutions.
How to Improve Customer Service: Top Strategies to Identify and Resolve Issues

How to Improve Customer Service: Top Strategies to Identify and Resolve Issues

Brand loyalty comes with a great commitment from the customer support team. How to improve your customer service? Start off with identifying the issues customer service representatives face and work on resolving them to simplify the work process. Learn some useful tips.
D.R. Horton Warranty Issues: Is D.R. Horton a Good Home Builder?

D.R. Horton Warranty Issues: Is D.R. Horton a Good Home Builder?

D.R. Horton is one of the leading national homebuilder companies claiming to provide its customers with affordable homes. We've dived into the reviews to answer top consumer questions to DR Horton: Are their homes good? How to contact them? What's their warranty? Learn more before making your home deposit with...
D.R. Horton Customers Warn Others: “Definitely Lawyer Up”

D.R. Horton Customers Warn Others: “Definitely Lawyer Up”

In this D.R. Horton review, the consumer reports multiple damages that turned her family life into a nightmare: mold, the ceiling came down, windows licking, pipes broke. Learn more about D.R. Horton insurance, how their customer service handles consumer issues, and why you should lawyer up.
eDreams Reviews: What is eDreams Customer Service Number?

eDreams Reviews: What is eDreams Customer Service Number?

eDreams is an online travel agency many consumers complain about. According to eDreams reviews, the company offers good prices but has charging issues and it is difficult to contact customer service. Is there an eDreams customer service phone number? Find out here.
How to Contact Jomashop: Get Help with Jomashop Questions

How to Contact Jomashop: Get Help with Jomashop Questions

Jomashop is an online retailer of fashion. Though the prices are affordable, customers complain about difficulties contacting customer service, delivery issues, and poor product quality. So is Jomashop safe? How to contact them when having issues? Read more.
How to Contact Facebook Customer Service: The Best Ways

How to Contact Facebook Customer Service: The Best Ways

Many consumers are frustrated about Facebook customer service. Here you'll find the best ways to reach out to Facebook support. If you have a hard time calling their customer service number, you might as well consider contacting them via email and social networks. Learn more.
How To Get Feedback from Customers Using Social Media?

How To Get Feedback from Customers Using Social Media?

Are you sure you use all online opportunities to get customer reviews? Review platforms like PissedConsumer long proved to be a great marketing tool. But there is one more obvious way to collect customer opinion. Learn how to get feedback from customers using social media.