John W. Hayes

John W. Hayes

John W. Hayes is blogger, author, and public speaker. In a career spanning more than 25-years, he has dedicated much of his time to demystifying the web and highlighting opportunities for businesses and consumers to thrive in the digital economy. He is the author of five books, is a passionate cyclist, and proud "dance dad" to two daughters.

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Latest Articles by

How Buyers and Sellers Can Contact Etsy Customer Service

How Buyers and Sellers Can Contact Etsy Customer Service

Etsy is a global marketplace connecting sellers and buyers online. Many find it difficult to contact Etsy customer service and resolve purchase-related questions. Here, you'll find the most popular communication channels like Etsy support phone numbers, email, help center, and social media. Read more.
Top Viator Question: How Can I Contact Viator Customer Service?

Top Viator Question: How Can I Contact Viator Customer Service?

Viator is a worldwide tour company associated with TripAdvisor. Booking a tour with them is easy. What happens if you want to cancel your booking? Will you get a refund? Find answers to these questions and learn how to contact Viator customer service.
Why Review Management Is a Must for Your Business

Why Review Management Is a Must for Your Business

Why does a business need to manage online reviews? Review management is a great tool to spot consumer complaints and make it possible to achieve customer satisfaction. PissedConsumer explains how to manage reviews and what effect it has on your brand reputation.
TurboTax Survey: Common Consumer Complaints and Customer Service Satisfaction

TurboTax Survey: Common Consumer Complaints and Customer Service Satisfaction

With a higher price tag than many of its competitors, TurboTax is one of the more popular tax preparation software. Is TurboTax worth it? TurboTax survey reveals common complaints and analyzes the feedback of consumers who made phone calls to TurboTax customer service to answer this question.
Customer Service Tips From Shep Hyken: How to Meet Customer Expectations

Customer Service Tips From Shep Hyken: How to Meet Customer Expectations

How to know customers’ expectations when they contact the support team? Customer service expert Shep Hyken reveals that a part of it is turning negative reviews into an opportunity to create amazing customer service. Read on to learn more customer service tips.
How to Contact Peloton Customer Service: 4 Best Ways

How to Contact Peloton Customer Service: 4 Best Ways

Though delivering exercise equipment and home workout solutions for English-speaking countries, the Peloton customer service delivery is far from perfect. Find out how to contact Peloton customer service by phone, email, social media, and in the help center.
Ashley Furniture Reviews: Is the Quality Good Enough?

Ashley Furniture Reviews: Is the Quality Good Enough?

The home furniture should last long and look nice. PissedConsumer users often complain about the condition of their orders at Ashley Furniture. Who is to blame: delivery companies, Ashley, or wrong assembly? Read more to know if Ashley Furniture's quality is good and worth the money.
Amazon vs eBay Customer Service: Consumer Survey Addresses Response Times and Resolutions

Amazon vs eBay Customer Service: Consumer Survey Addresses Response Times and Resolutions

Are you torn between shopping on Amazon or eBay? Customer service satisfaction is a decision-making point when choosing a marketplace. Amazon vs eBay customer service survey addresses differences between the companies, including response times and successful resolutions.