John W. Hayes

John W. Hayes

John W. Hayes is blogger, author, and public speaker. In a career spanning more than 25-years, he has dedicated much of his time to demystifying the web and highlighting opportunities for businesses and consumers to thrive in the digital economy. He is the author of five books, is a passionate cyclist, and proud "dance dad" to two daughters.

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TurboTax Survey: Common Consumer Complaints and Customer Service Satisfaction

TurboTax Survey: Common Consumer Complaints and Customer Service Satisfaction

With a higher price tag than many of its competitors, TurboTax is one of the more popular tax preparation software. Is TurboTax worth it? TurboTax survey reveals common complaints and analyzes the feedback of consumers who made phone calls to TurboTax customer service to answer this question.
Customer Service Tips From Shep Hyken: How to Meet Customer Expectations

Customer Service Tips From Shep Hyken: How to Meet Customer Expectations

How to know customers’ expectations when they contact the support team? Customer service expert Shep Hyken reveals that a part of it is turning negative reviews into an opportunity to create amazing customer service. Read on to learn more customer service tips.
How to Contact Peloton Customer Service: 4 Best Ways

How to Contact Peloton Customer Service: 4 Best Ways

Though delivering exercise equipment and home workout solutions for English-speaking countries, the Peloton customer service delivery is far from perfect. Find out how to contact Peloton customer service by phone, email, social media, and in the help center.
Ashley Furniture Reviews: Is the Quality Good Enough?

Ashley Furniture Reviews: Is the Quality Good Enough?

The home furniture should last long and look nice. PissedConsumer users often complain about the condition of their orders at Ashley Furniture. Who is to blame: delivery companies, Ashley, or wrong assembly? Read more to know if Ashley Furniture's quality is good and worth the money.
Amazon vs eBay Customer Service: Consumer Survey Addresses Response Times and Resolutions

Amazon vs eBay Customer Service: Consumer Survey Addresses Response Times and Resolutions

Are you torn between shopping on Amazon or eBay? Customer service satisfaction is a decision-making point when choosing a marketplace. Amazon vs eBay customer service survey addresses differences between the companies, including response times and successful resolutions.
How to Improve Customer Service: Top Strategies to Identify and Resolve Issues

How to Improve Customer Service: Top Strategies to Identify and Resolve Issues

Brand loyalty comes with a great commitment from the customer support team. How to improve your customer service? Start off with identifying the issues customer service representatives face and work on resolving them to simplify the work process. Learn some useful tips.
D.R. Horton Warranty Issues: Is D.R. Horton a Good Home Builder?

D.R. Horton Warranty Issues: Is D.R. Horton a Good Home Builder?

D.R. Horton is one of the leading national homebuilder companies claiming to provide its customers with affordable homes. We've dived into the reviews to answer top consumer questions to DR Horton: Are their homes good? How to contact them? What's their warranty? Learn more before making your home deposit with...
D.R. Horton Customers Warn Others: “Definitely Lawyer Up”

D.R. Horton Customers Warn Others: “Definitely Lawyer Up”

In this D.R. Horton review, the consumer reports multiple damages that turned her family life into a nightmare: mold, the ceiling came down, windows licking, pipes broke. Learn more about D.R. Horton insurance, how their customer service handles consumer issues, and why you should lawyer up.